Customer Care Executive
6 months ago
Responsibilities
- Looking after the in house Retailers Complaints & getting resolved from the relevant department. (Retail Operations)
- Sending Reports & Analyzing.
- Event Organizing. (Marketing)
- Events for retail Partners. (Retail Operations)
- Looking after fit out work of brands. (Operation)
- Coordinating with MEP, Security, Housekeeping & Parking Team.
- Making Snag reports.
- Coordinating with the Project team for Mall renovation work.
- Weekly meetings with the out source team members.
- Customer service - CCE are required to interact with patrons on a daily basis and are adept at communicating with these customers in a friendly, professional manner
- Retail relations - CCE act as the Mall Management voice for a shopping center and therefore must frequently interact with the media, the local community, and even law enforcement
- Government compliance - Require to coordinate with all government departments need to handle and assist all contracts and zoning ordinances
- Credit control assistance - CCE is responsible for financial aspects of the Mall which including rent, CAM, Utilities collection, parking collection
- Retail and service provider Communication - Responsible can effectively communicate with a diverse group of individuals, including property management, retail management, security staff, Housekeeping, MEP & Parking staff middle management, and more
- Records, Reports and inventory -CCE needs to maintain track inventory, record, record day to day operations SOPS, and other administrative tasks.
- Handling Parking Department.
- Looking after the Parking checklist, Attendance & grooming standard of all staff.
- Coordinating with the retailers & their issues with the concern team & trying to fix their problem ASAP.
- Handling Stilt Parking, LG Parking & Periphery Area.
- Coordinating with the Project team for Mall renovation work.
**Salary**: ₹200,000.00 - ₹220,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Customer relationship management: 2 years (preferred)
- mall: 1 year (preferred)
- real estate: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
**Speak with the employer**
+91 8239108881
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