Telecaller Customer Care Executive

6 months ago


Manpada Thane Maharashtra, India Thane Motors Pvt Ltd (SATYAM FORD) Full time

About Us: Join Satyam Ford, a leading Authorised Ford service station committed to top-notch service and customer satisfaction. We seek a Telecaller cum Customer Care Executive to enhance our customer service and expand our customer base.

**Responsibilities**:

- Make outbound calls to inform customers about our services and promotions.
- Handle inbound inquiries, schedule appointments, and address customer concerns.
- Follow up with customers post-service to ensure satisfaction and gather feedback.
- Maintain and update customer records.
- Assist with service bookings and coordinate with the service team.
- Resolve customer complaints promptly and professionally.
- Be responsible for any additional duties that are related to Customer Care

**Requirements**:

- Minimum 1+ years of experience in telecalling or customer care, preferably in the Automotive Industry.
- Excellent communication and interpersonal skills.
- Strong customer service orientation and problem-solving abilities.
- Proficiency in MS Office and familiarity with CRM systems.
- High school diploma or equivalent.

**Benefits**:Good Incentives.

Pay: ₹12,000.00 - ₹22,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person

**Speak with the employer**

+91 9820212910



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