Front Office Trainer

1 month ago


Bengaluru, India ART OF LIVING HUMAN RESOURCES Full time

**FRONT DESK OFFICER TRAINER for 5 star Hotel.**

A Front Desk Officer Trainer for a hotel is responsible for training and developing the skills of front desk personnel to ensure exceptional guest service and smooth hotel operations. Key responsibilities include:
**Training Programs**: Develop and implement training programs for front desk staff, covering guest service, check-in/out procedures, telephone etiquette, and handling guest inquiries.

**Customer Service Standards**:Establish and communicate high standards of customer service, emphasizing a positive and welcoming experience for guests.

**Reservation Systems**:Train staff on the effective use of reservation systems and property management software to streamline check-in, check-out, and reservation processes.

**Communication Skills**: Emphasize effective communication skills, both with guests and within the hotel team, ensuring clear and professional interactions.

**Problem Resolution**:Provide training on handling guest complaints and resolving issues promptly, maintaining a positive guest experience.

**Crisis Management**: Train front desk personnel in crisis management and emergency procedures, ensuring staff can respond appropriately in various situations.

**Upselling Techniques**: Instruct staff on upselling strategies to promote hotel amenities and enhance guest satisfaction.

**Security Procedures**:Ensure that front desk staff are trained in security protocols, including identity verification and maintaining guest confidentiality.

**Multitasking Skills**: Emphasize the importance of multitasking and time management, given the dynamic nature of front desk responsibilities.

**Technology Training**: Keep staff updated on the latest hotel technology and ensure they are proficient in using electronic key systems, automated check-in kiosks, and other relevant tools.

**Feedback and Evaluation**:Provide constructive feedback to front desk staff, conduct performance evaluations, and identify opportunities for continuous improvement.

**Team Building**:Foster a sense of teamwork and collaboration among front desk personnel, encouraging a positive work environment.

**Compliance**: Ensure staff is aware of and adheres to hotel policies, industry regulations, and legal requirements.

A Front Desk Officer Trainer plays a critical role in shaping the guest experience and the overall efficiency of hotel operations. Effective training contributes to a well-coordinated and guest-focused front desk team.

Qualification:

- Bachelor Degree in Hotel Management.

Location:

- Bangalore South.

**Salary**: ₹40,000.00 - ₹50,000.00 per month

Ability to commute/relocate:

- Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 5 years (required)

**Language**:

- Hindi (preferred)
- English (required)

**Speak with the employer**
+91 9342310912


  • IT Trainer

    1 month ago


    Bengaluru, India EduCADD Learning Solutions Pvt LTd Full time

    **Role: Technical Trainer (Front-End development)** **Job description**: Front-End trainer to deliver training on web technologies and real time projects. **Responsibilities**: - Deliver interactive sessions with group of learners on specific topics covered in the curriculum clubbed with relevant case studies and live examples. **Requirements**: -...

  • Front Office

    1 month ago


    Bengaluru, India DBrooks Full time

    We are looking for skilled and capable individual to handle the administrative responsibilities at the front office.


  • Bengaluru, India VCC HR CONSULTANCY Full time

    Ayurvedic group is hiring Front Office Executive. - Basic knowledge in front office. - Billing knowledge. - Knowledge in front office software. - Must have good communication. - Pleasent attitude. Education: Experience: 1+ **Salary**: 15k to 18k Location: Whitefield, bangalore **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Provident...


  • Bengaluru, India O2 Spa Full time

    Ode Spa, India’s leading and only spa chain is operating across 15 cities and in major Airports, Five Star Hotels, high-rise Malls and upscale locations. Expanding by leaps and bounds with a staff of over 500+ and catering to over 1500 customers every single day in several world class spas, Ode is well poised to take the Indian wellness industry by a...


  • Bengaluru, India Nalapad Group of Institutions Full time

    Company Description Nalapad Group of Institutions is a reputed educational institution located in Bengaluru. Our flagship establishment is the Nalapad Academy, a campus equipped with state-of-the-art technology and amenities, focused on overall development and individuality. In addition, we have the Nalapad Nest, a safe and nurturing environment for young...


  • Bengaluru, India Nalapad Group of Institutions Full time

    Company Description Nalapad Group of Institutions is a reputed educational institution located in Bengaluru. Our flagship establishment is the Nalapad Academy, a campus equipped with state-of-the-art technology and amenities, focused on overall development and individuality. In addition, we have the Nalapad Nest, a safe and nurturing environment for young...


  • Bengaluru, India Kosh Soul Retreat Full time

    We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure guests receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guest’s services. If you have excellent communication skills and leadership experience, we highly...


  • Bengaluru, India The Scalers Full time

    At The Scalers, we aim to foster great work environments that are collaborative, friendly and fun. The Front Office Executive brings our spaces to life as you oversee the daily operations of our office. While roles with similar names at other companies can be far more mundane, you're a creative, organised customer service specialist, who takes pride in...


  • Bengaluru, India Prajna Institute of Yoga & Allied Sciences Full time

    To ensure efficient functioning of Front Office personnel/ processes/ systems. - To resolve day to day patients / visitors complaints in a time sensitive manner and manage the patient/ Customer feedback process - To achieve high customer satisfaction with services provided by front office personnel. - To effectively implement policies, procedures of the...


  • Bengaluru, India EducoHire.com Full time

    **Front office Executive (Receptionist)** Hello All, We are hiring Front office Executive (Receptionist) for a CBSE International school located in Sarjapur, Bangalore Job Title**:Front office Executive (Receptionist)** Experience**:6 Months to 1year** Salary Range**:Up to 25K** Working days :Mon-Sat Needed Immediate Joiners **Preferred...

  • Front Office

    1 month ago


    Bengaluru, India Skalvi International School Full time

    **Job opening**: Front office **No of openings**: 1 **Salary Package**: 25k to 30k **Requirements**: - Qualification: MBA - Experience: Min 2yrs of exp - Languages to be known: English, Kannada & Hindi - Good communication skills, Profinciency in MS excel - Distance within 5 kms


  • Bengaluru, Karnataka, India DoubleTree Suites by Hilton Hotel Bangalore Full time

    A Front Office Associate manages the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Front Office Associate , you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk...


  • Bengaluru, India Surgiderma hospital Full time

    Requires front office assistant for front office in a plastic surgery center **Salary**: ₹12,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus - Yearly bonus **Speak with the employer** +91 8050620427 - Health insurance


  • Bengaluru, India Orchids Network & Systems I Pvt Ltd Full time

    **Job Description for the position of FRONT OFFICE Receptionist.....** We are looking for a pleasant **Front Desk Representative **to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. The goal is to make guests...


  • Bengaluru, Karnataka, India Hilton Full time

    A Front Office Associate manages the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Front Office Associate , you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk...


  • Bengaluru, India THINKWorks Full time

    JOB PURPOSE: The front office represents the customer-facing division of an organisation. A career as a front office executive can be an excellent choice if you like interacting with people. By exploring their role and skills and looking at various career options in this field, you could discover an interesting career path that you might not have considered...


  • Bengaluru, India The Paul Bangalore (Ms. Paul Resorts & Hotels Pvt. Ltd.) Full time

    The front office supervisor job responsibilities are as follows: - Answering queries from visitors, residents, prospective residents and parents, and referring them to contact points at which they can obtain further information - Liaising with other departments regarding matters arising: for example, security of the building and finances - Compilation and...


  • Bengaluru, India Hilton Full time

    Front Office Executive A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various...


  • Bengaluru, India saigram Trust Full time

    We are looking for a receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical task **Roles and Responsibilities** Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is...


  • Bengaluru, Karnataka, India Hilton Full time

    Front Office Associate A Front Office Associate manages the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Associate, you will oversee the front office activities between the Guest, the hotel, and the various...