Customer Service Representative

2 weeks ago


Durgapur, India Toolsvilla Full time

Toolsvilla is India's fastest growing eCommerce startup for Tools & Machinery. We are looking for Customer Support Executives with good communication skills.

The Job responsibility would be as follows.
- Working in a team of representatives offering customer support.
- Responding to questions about products, shipping, returns, exchanges, and other topics.
- Creating, monitoring and maintaining records of customer interactions with the company or with the sellers.
- Handling returns, exchanges, and other customer service issues related to online purchases.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**Salary**: ₹12,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Durgapur, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (required)

**Speak with the employer**
+91 8108011695


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