Customer Services Coordinator
2 months ago
Neeco is a global provider of complex ICT services with Client-centric, professional-grade and highly versatile solutions designed for telecommunication companies, service providers and their enterprise customers, governmental and public organizations, and our own Channel Partners. With operations in more than 160 world countries, we are ready to provide truly world-wide coverage.
**As Customer services coordinator, you will**:
- be the first point of contact for any customer’s requirement or request
- maintain thorough knowledge of the customers and our services
- ensure client satisfaction by meeting their defined requirement
- perform other duties as identified and ensure client satisfaction
**What you should have**:
- Technical or ICT knowledge is a must (ITIL, ITSM, CCNA certification is a great advantage)
- Knowledge of Networking is desirable
- Advanced knowledge of English
- Excellent communication and organization skills
- Flexibility to work on 24/7 shifts (night and weekend shifts can be remote work from home)
**Job Types**: Full-time, Permanent
**Salary**: ₹25,000.00 - ₹33,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
- Weekend availability
Supplemental pay types:
- Shift allowance
**Experience**:
- Networking or other ICT: 1 year (required)
**Language**:
- English (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
- Overnight Shift (preferred)
Ability to Relocate:
- Navi Mumbai, Maharashtra - 400703: Relocate before starting work (required)
Work Location: Hybrid remote in Navi Mumbai, Maharashtra - 400703
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