Restaurant Captain

3 weeks ago

Mumbai Maharashtra, India Oh So Silly! Bombay Full time

**Restaurant Captain Job Description**

The Restaurant Captain is responsible for coordinating and supervising the activities of the dining room personnel to ensure prompt and courteous service to customers. They play a key role in maintaining the overall dining experience by monitoring the quality of service, assisting with customer inquiries and concerns, and ensuring the satisfaction of guests.

**Responsibilities**:

- Oversee the performance of waitstaff, hosts/hostesses, and other front-of-house personnel.
- Assign duties and responsibilities to service staff, ensuring that all tasks are carried out efficiently and effectively.
- Provide guidance and support to staff members, including training and development opportunities.
- Welcome guests as they arrive at the restaurant and ensure they are seated promptly.
- Assist guests with menu selections, answering questions about menu items, ingredients, and preparation methods.
- Address customer inquiries, concerns, and complaints in a professional and courteous manner, striving to resolve issues to the satisfaction of the guest.
- Monitor the dining area to ensure that guests are receiving attentive service and that all service standards are being met.
- Coordinate with kitchen staff to ensure timely preparation and delivery of food orders.
- Conduct regular inspections of table settings, cleanliness, and overall appearance of the dining room to maintain high standards of cleanliness and organization.
- Encourage upselling of menu items and special promotions to increase revenue.
- Provide recommendations to guests based on their preferences and dietary restrictions.
- Collaborate with the marketing team to promote special events, menu offerings, and promotions.
- Monitor inventory levels of dining room supplies, such as linens, utensils, and condiments, and place orders as needed.
- Ensure proper handling and storage of equipment and supplies to minimize waste and breakage.

**Requirements**:

- Proven experience as a Restaurant Captain, Head Waiter, or similar role in a high-volume restaurant environment.
- Excellent communication and interpersonal skills, with the ability to interact professionally with guests and staff members.
- Strong leadership abilities, with the capacity to motivate and inspire team members to deliver exceptional service.
- Solid understanding of restaurant operations, including food and beverage service, sanitation guidelines, and safety protocols.
- Ability to multitask and work efficiently in a fast-paced environment.
- Flexibility to work evenings, weekends, and holidays as required.

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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