Restaurant Captain
7 months ago
WE ARE HIRING
Job designation:
- Restaurant Captain
Job location:
- Nashik, Maharashtra
**Salary**:
- 10,000-20,000 per month
**Experience**:
- Total experience:
- 3 years of relevant experience in a similar role within the hospitality industry.
Minimum experience:
- 1-2 years of experience in a leadership position within a restaurant setting.
Education:
- A high school diploma is typically required.
Skillset:
- Good communication skills
- Proficiency with MS Office
- Familiarity with POS systems and restaurant management software.
**Only Females**
IMMEDIATE JOINERS REQUIRED
FULL TIME
**Profile Introduction**:
A Restaurant Captain, also known as a Head Waiter or Captain Waiter, is a key position in the hospitality industry. This individual is responsible for overseeing the smooth functioning of the restaurant floor, ensuring exceptional customer service, and coordinating the efforts of the front-of-house staff. The Restaurant Captain plays a pivotal role in enhancing the overall dining experience for guests.
**Requirements**:
- **Communication Skills**:
- Excellent verbal communication skills.
- Ability to effectively communicate with guests, staff, and management.
- **Leadership Abilities**:
- Strong leadership skills with the ability to motivate and guide the front-of-house team.
- Experience in training and mentoring staff.
- **Customer Focus**:
- A customer-centric mindset with a dedication to providing outstanding service.
- Ability to handle customer concerns and ensure prompt resolution.
- **Adaptability**:
- Flexibility to work in a fast-paced environment.
- Ability to adapt to changing circumstances and make real-time decisions.
**Responsibilities**:
- **Supervision**:
- Oversee and coordinate the activities of the front-of-house staff.
- Assign tasks and responsibilities to ensure efficient operation.
- **Customer Service**:
- Ensure exceptional customer service and satisfaction.
- Handle guest inquiries, concerns, and special requests.
- **Staff Training**:
- Train new staff members on service standards, policies, and procedures.
- Provide ongoing training to enhance the skills of the service team.
- **Order Management**:
- Supervise the order-taking process and ensure accuracy in serving.
- Coordinate with kitchen staff to ensure timely and quality food service.
- **Quality Control**:
- Monitor and maintain cleanliness, hygiene, and presentation standards.
- Conduct regular inspections to ensure compliance with health and safety regulations.
- **Problem Resolution**:
- Address and resolve customer complaints or issues promptly and professionally.
- Collaborate with management to implement improvements based on feedback.
- **Sales and Upselling**:
- Encourage upselling and promotion of menu items to maximize revenue.
- Monitor inventory levels and report shortages or excesses to management.
**Salary**: ₹10,000.00 per month
Schedule:
- Day shift
Work Location: In person
**Speak with the employer**
+91 9096929239
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