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Restaurant Captain

1 month ago

Mumbai Maharashtra, India Khaansama consulting pvt.ltd Full time

**Job Title: Restaurant Captain**

**Location**: Kemps Corner, Grant road Mumbai

**Salary: 22k-25k**

**Job Summary**:
As a Restaurant Captain, you will be responsible for overseeing the smooth operation of the dining area, ensuring high-quality service is delivered to guests. Your primary role will involve supervising the waitstaff, managing reservations, and ensuring customer satisfaction. You will also assist in training new staff members and maintaining a positive work environment.

**Key Responsibilities**:

- **Guest Service**:

- Greet guests as they enter the restaurant.
- Assist guests with seating arrangements and ensure their comfort.
- Address guest inquiries and resolve any complaints promptly and professionally.
- Maintain a high level of hospitality and ensure guests have an exceptional dining experience.
- **Staff Supervision**:

- Supervise and coordinate the activities of the waitstaff.
- Delegate tasks and ensure that all staff members adhere to company policies and standards.
- Provide guidance and support to staff to enhance their performance.
- Conduct pre-shift meetings to communicate important information and updates.
- **Order Management**:

- Oversee the order-taking process and ensure accuracy in recording guests' orders.
- Coordinate with the kitchen staff to ensure timely preparation and delivery of food orders.
- Monitor table turnover and ensure efficient seating arrangements.
- **Reservations and Seating**:

- Manage reservations and allocate tables effectively to maximize seating capacity.
- Maintain awareness of reservation schedules and make adjustments as necessary.
- Coordinate with the host/hostess to manage walk-in guests and waitlists.
- **Training and Development**:

- Assist in training new waitstaff on service standards, menu items, and POS systems.
- Provide ongoing coaching and feedback to staff to enhance their skills.
- Lead by example and uphold high standards of professionalism and service excellence.
- **Inventory and Maintenance**:

- Monitor inventory levels of dining supplies and place orders as needed.
- Ensure cleanliness and organization of the dining area, including tables, chairs, and fixtures.
- Report any maintenance issues or equipment malfunctions to the appropriate department.
- **Safety and Compliance**:

- Adhere to all food safety and hygiene regulations.
- Ensure compliance with health and safety standards in the workplace.
- Assist in conducting regular inspections to identify and address any safety hazards.

**Qualifications**:

- Proven experience as a Restaurant Captain or similar role in the hospitality industry.
- Excellent interpersonal and communication skills.
- Strong leadership and organizational abilities.
- Ability to remain calm and composed in high-pressure situations.
- Knowledge of food and beverage operations, including menu items and wine selections.
- Familiarity with POS systems and restaurant management software.
- Flexibility to work evenings, weekends, and holidays as required.
- Certification in food safety and sanitation is a plus.

**Job Types**: Full-time, Permanent

Pay: ₹22,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Work Location: In person