![G&R Management Consultancy pvt ltd.](https://media.trabajo.org/img/noimg.jpg)
International Customer Service Advisor
2 weeks ago
*Job Title: Customer Service Representative - Kolkata*
*Job Summary:*
*Responsibilities:*
2. Identify and assess customer needs to achieve satisfaction.
3. Provide accurate, valid, and complete information by using the right methods/tools.
4. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
5. Build sustainable relationships and trust with customers through open and interactive communication.
6. Keep records of customer interactions, transactions, comments, and complaints.
*Requirements:*
1. Proven customer support experience or experience as a client service representative.
2. Strong phone contact handling skills and active listening.
3. Excellent communication and presentation skills.
4. Ability to multi-task, prioritize, and manage time effectively.
5. UGA or equivalent; college degree preferred.
6. Flexibility to work in shifts and weekends.
*Benefits:*
- Competitive salary
- Paid time off and holidays
- Opportunities for advancement and professional development
Pay: ₹18,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Monday to Friday
- Night shift
- US shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (required)
**Experience**:
- Bpo: 1 year (required)
**Language**:
- English (required)
- Hindi (preferred)
Work Location: In person
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