Customer Service Support Advisor

3 weeks ago


Kolkata West Bengal, India BT Group Full time

**Customer Service Support Advisor**:

- Job Req ID: 38888- Posting Date: 21 Oct 2024- Function: Customer Service- Unit: Finance & Business Services- Location: DLF IT Park,Phase II, IIF/1, Kolkata, India- Salary: competitive**Why this job matters**:
The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.

**What you’ll be doing**:
1. Assists in the implementation of specific Customer Service management plans under supervision.
2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.

**The skills you’ll need**:

- Billing
- Communication
- Complaint Management
- Continuous Improvement
- Customer Relationship Management
- Decision Making
- Escalation Management
- Growth Mindset
- Inclusive Leadership
- Information Management
- Issue Resolution
- Problem Solving
- Requirements Analysis
- Stakeholder Management
- Technical Support
- Time Management

**Our leadership standards**:
**Looking in**:
**Leading inclusively and Safely**
I inspire and build trust through self-awareness, honesty and integrity.
**Owning outcomes**
I take the right decisions that benefit the broader organisation.

**Looking out**:
**Delivering for the customer**
I execute brilliantly on clear priorities that add value to our customers and the wider business.
**Commercially savvy**
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

**Looking to the future**:
**Growth mindset**
I experiment and identify opportunities for growth for both myself and the organisation.
**Building for the future**
I build diverse future-ready teams where all individuals can be at their best.



  • Kolkata, West Bengal, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 40704- Posting Date: 4 Nov 2024- Function: BT contact centres- Unit: Finance & Business Services- Location: DLF IT Park,Phase II, IIF/1, Kolkata, India- Salary: competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success...


  • Kolkata, West Bengal, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 39134- Posting Date: 16 Sep 2024- Function: BT contact centres- Unit: Finance & Business Services- Location: DLF IT Park,Phase II, IIF/1, Kolkata, India- Salary: competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success...


  • Kolkata, West Bengal, India BT Group Full time

    **Trainee Customer Service Support Advisor**: - Job Req ID: 37346- Posting Date: 4 Sep 2024- Function: BT contact centres- Unit: Finance & Business Services- Location: DLF IT Park,Phase II, IIF/1, Kolkata, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 1 assists customers across all channels, delivering customer value and...


  • Kolkata, West Bengal, India MAX LIFE INSURANCE COMPANY Full time

    This is a part-time remote role for an Insurance Advisor. The Insurance Advisor will be responsible for providing insurance and financial advice to clients, identifying their needs and proposing suitable policies, and maintaining relationships with existing clients. The Insurance Advisor will also be responsible for providing excellent customer service and...


  • Kolkata, West Bengal, India BT Group Full time

    **Trainee Business Service Support Advisor**: - Job Req ID: 38891- Posting Date: 24 Oct 2024- Function: BT contact centres- Unit: Finance & Business Services- Location: DLF IT Park,Phase II, IIF/1, Kolkata, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 1 assists customers across all channels, delivering customer value and...


  • Kolkata, West Bengal, India BT Group Full time

    **Trainee Business Service Support Advisor**: - Job Req ID: 40891- Posting Date: 7 Nov 2024- Function: Apprentices- Unit: Finance & Business Services- Location: DLF IT Park,Phase II, IIF/1, Kolkata, India- Salary: Competitve**Why this job matters**: The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success...


  • Kolkata, West Bengal, India MoSahay Associate Full time

    **Customer support advisor will be responsible for customer service and handling Product related enquires after Sales from the customer end. Provide and share information with customer by leveraging available tools and information. Via Call Support** - Provide exceptional customer support and resolve wireless service inquiries. - Skillfully address customer...


  • Kolkata, West Bengal, India Connect Galaxy Full time

    _**We are Hiring!!!**_ **Designation**: Customer Support Associate **Flipkart Chat Blended Process** **Salary**: 12,700 - 15,300 **Qualification**: Graduate **Experience**: 6moth's - 2 year **Ready to work in 24/7 Shifts** 9 hour's shift 7 1 Rotational week off **Excellent verbal & Written communication skill in English & Hindi** **Should have a...


  • Kolkata, West Bengal, India Connect Galaxy Full time

    _**We are Hiring!!!**_ **Designation**: Customer Service Associate **Salary**: 11,500 - 15,800 per month (Fixed + incentives) **Work from office** **Location**: New town, Kolkata. **Qualification**: 12th Pass (Associate Degree) **Language**: Bengali & Hindi mandatory. Odia & Assamese with average English **Experience**: Freshers can...

  • Service Advisor

    5 months ago


    Madhyamgram, Kolkata, West Bengal, India UPRISING CONSULTING PVT LMTD Full time

    Hi All Hope all are doing well Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled. Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and...

  • Service Advisor

    5 months ago


    Madhyamgram, Kolkata, West Bengal, India premier car world pvt.ltd Full time

    **Company Name**:Premier Car World Pvt. Ltd. (MARUTI SUZUKI NEXA)** **Designation**:Service Advisor** **Key Responsibilities**: 1. Attend customers and consult with them on their vehicle's service needs, providing technical advice and guidance on recommended repairs and maintenance. 2. Manage the service schedule, ensuring that all work is completed on...


  • Madhyamgram, Kolkata, West Bengal, India Rajgarhia Motors LLP (Hyundai) Full time

    need experienced automobile background _**Service Advisor**_ (Passenger Vehicle) Location: Barasat, Madhyamgram (West Bengal) working experience: Min 3 yrs as Service Advisor in passenger vehicle segment. Pay: ₹15,000.00 - ₹25,000.00 per month Work Location: In person


  • Kolkata, West Bengal, India MoSahaya Full time

    JD- LG East Associate Hiring Job Description Designation - Associate Customer Support Job Profile - Customer support advisor will be responsible for customer service and handling Product related enquires after Sales from the customer end. Provide and share information with customer by leveraging available tools and information. Via Call Support Job...


  • Andheri West, Mumbai, Maharashtra, India City Credit Management LLP Full time

    **Post** : Customer Support Advisor **Experience**: 2 + years **Job Location** : Andheri (W) (Veera Desai Road) **Roles & Responsibilities**: - Provide accurate information about our debt management services. - Assist clients in understanding the debt management process and available options. - Work with clients to gather necessary information and...


  • Andheri West, Mumbai, Maharashtra, India City Credit Management LLP Full time

    **Post** : Customer Support Advisor **Experience**: 2 + years **Job Location** : Andheri (W) (Veera Desai Road) **Roles & Responsibilities**: - Provide accurate information about our debt management services. - Assist clients in understanding the debt management process and available options. - Work with clients to gather necessary information and...


  • Andheri West, Mumbai, Maharashtra, India City Credit Management LLP Full time

    **Post** : Customer Support Advisor - **Experience**: 2 + years - **Job Location** : Andheri (W) (Veera Desai Road) **Roles & Responsibilities**: - Provide accurate information about our debt management services. - Assist clients in understanding the debt management process and available options. - Work with clients to gather necessary information and...

  • Service Advisor

    4 weeks ago


    Baguihati, Kolkata, West Bengal, India Dugar Automotives Private Limited Full time

    Honda Showroom VIP Road requires Service advisor for its various workshops around Kolkata. Salary and incentive best in industry. Pay: ₹10,000.00 - ₹15,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental Pay: - Commission pay - Performance bonus - Yearly bonus **Experience**: - total work: 1 year (preferred) Work...


  • Kolkata, West Bengal, India BT Group Full time

    Job SummaryAs a Trainee Business Service Support Advisor with the BT Group, you will play a key role in delivering exceptional customer service while leveraging the company's resource pool. Your primary responsibility will be to assist in creating value-based relationships with customers, ensuring their needs are met while optimizing service delivery.Key...


  • Kolkata, West Bengal, India Mohan Impressions Pvt. Ltd Full time

    Good fluency in English and Hindi are required. Minimum graduate is a preference. Previous experience in Customer handling will be required. **Salary**: ₹12,000.00 - ₹20,000.00 per month **Benefits**: - Cell phone reimbursement - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Commission pay - Overtime pay -...


  • Andheri West, Mumbai, Maharashtra, India City Credit Management LLP Full time

    **Post** : Customer Support Advisor **Experience**: 2 + years **Job Location** : Andheri (W) (Veera Desai Road) **Roles & Responsibilities**: - Provide accurate information about our debt management services. - Assist clients in understanding the debt management process and available options. - Work with clients to gather necessary information and...