Exec, Service Support

4 weeks ago

Hyderabad, India Standard Chartered Full time

**Job***: Retail Banking

**Primary Location***: Asia-India-Hyderabad

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 16/Mar/2023, 1:46:26 AM

**Unposting Date***: 29/Mar/2023, 5:59:00 PM

**Roles and Responsibility**
**The purpose of the role is to,**
- Responsive and responsible selling.
- Practice appropriate sales and marketing skill.
- Ensure Nil Customer complaints.

**Business**
- Achieve Business Loans sales target.
- Ensure that all the cases are processed and data is entered in an error free manner
- Preparing and managing all relevant MIS reports, ensuring that all key sales MIS are sent on time, accurately and consistently as per the relevant TAT’s
- Ensure timely and effective co-ordination with all units so that business objectives are driven and processes are adhered to.

**Processes**
- Provide support to the manager and team in administering and maintaining records.
- Ensure that controls laid by management on sourcing are adhered to, as per policy/program guidelines.
- Maintenance and management of stationeries apps & IID’s.
- Contribute significantly to the Bank's CSR initiatives.

**Governance**
- Understand and adhere to the NBO policy.
- Implement the HR standards in all channels being used.
- Ensure the premises H & S standards are as per standardized norms.
- Arms Length directives and processes are followed
- Ensure branding is as per approved norms and requirements
- Compliance with regulatory requirements.
- Partner Training unit and HR to ensure all sales staff in team are trained on CDD, AML, Mis-selling and other customer data protection principles.
- Ensure performance management process is followed.
- Ensure complete adherence to Principles & Policy of Treating Customers Fairly.
- Ensure adherence to all the customer outcomes required by Financial Services Authority.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank’s Conduct Principles.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Role Specific Technical Competencies**
- MS Excel
- MS Outlook

**About Standard Chartered**
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

- **Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- **Never settle,** continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- **Be better together,** we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
- **In line with our Fair Pay Charter,** we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- **Core bank funding for retirement savings, medical and life insurance,** with flexible and voluntary benefits available in some locations
- **Time-off** including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- **Flexible working** options based around home and office locations, with flexible working patterns
- **Proactive wellbeing support** through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- **A continuous learning culture** to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- **Being part of an inclusive and values driven organisation,** one that embraces and celebrates our

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