Supervisor, Support Services

3 weeks ago

Hyderabad, India ModMed Full time

We are united in our mission to make a positive impact on healthcare. Join Us 

South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2023 Company of the Year | 2023 BIG Innovation Awards Fastest-Growing Company of the Year – Large (Bronze) | 2022 Best in Biz Awards

Who we are:

We Are Modernizing Medicine (WAMM) We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.

ModMed is hiring a driven Supervisor of Support Services to join our positive, passionate, and high-performing Customer Support team focused on accomplishing department objectives by supervising staff and organizing and monitoring work processes. This is an exciting opportunity to maintain staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities, and accomplish staff job results by coaching, counseling, and disciplining employees within a fast-paced Healthcare IT company that is truly Modernizing Medicine

Your Role:

Ensure professional and courteous customer support services Promote a productive and positive experience with customers to ensure high quality support Handle escalated customer service issues as needed Control costs by managing staffing levels, adjusting as volume dictates Monitor call quality and customer satisfaction metrics to improve service levels and assess training needs Administer motivational programs including incentives and contests to drive performance Oversee the development and maintenance of training and document resources for the team Work across departments in support of the organization. First-Level Supervisor Manage the activities of team members Conduct interviews, hiring, and performance reviews.

Skills & Requirements:

Bachelor's Degree, preferred Four plus years of experience with at least one year of leadership responsibility Excellent communication and leadership, and relationship management skills Exhibits strong functional area expertise.

ModMed Benefits Highlight:

At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits, including:

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

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