Hyperion Support Service

3 weeks ago

Hyderabad, India Enormous IT Services Full time

. Conduct service request analysis
- Assisting with problem identification and problem reproduction through remote VPN/Zoom connection
- Assist in formulating an initial technical issue resolution plan
- Assist in executing the technical and functional issue resolution plan and adjusting such plan as appropriate as required
- Assisting with the creation of a reproducible test case required by Oracle Support Services and/or Oracle Development to resolve a service request and helping to determine a suitable workaround for the problem
- Assisting with potential workarounds
- Assisting with testing the proposed solution
- Conducting root cause analysis regarding an incident in Oracle Hyperion environment
- Performing research and/or testing regarding new features or functions of Oracle Hyperion or service requests, as necessary or when requested by customer

Considerations:

- The products suite to be covered are EPM Hyperion Essbase, Planning.
- Willing to work in the UK time zone.

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹1,500,000.00 per year

Schedule:

- Day shift
- Monday to Friday
- Rotational shift

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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