Hyperion Administrator
4 weeks ago
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?The Application Managed Services Engineer (L1) is responsible for providing a support and monitoring managed service for clients' Packaged Application technologies such as ERP, Middleware and other business critical software environments. This role proactively identifies, investigates, and resolves Application-based incidents, service requests and alerts. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. This role focuses on first-line support for standard and low complexity incidents and service requests to ensure the smooth operation and optimisation of clients' Application infrastructure and services.This role may also contribute to / support on project work as and when required.
Working at NTTKey Roles and Responsibilities:Expertise in Hyperion Application Installation and Configuration of version 11.2.x and 11.1.x.xTroubleshooting of Installation Issues.Experience upgrading from one Hyperion version to another & assisting with the implementation and enhancement of system upgradesGood in-depth understanding of Hyperion backup and recovery methodologies.Primary responsibility is to provide technical and user support for Hyperion application modules, specifically Essbase and Planning. Also assist in support of HFM,HFR, FCM, OBIEE, FDMEE and ODI etc... on an as need basis.Assists with technical infrastructure issues.Responding to Incidents/Issues.Monitor, support and diagnose application systems to ensure specifications are met and maintain software updates.perform monthly and yearly administration tasks (i.e., creating/updating substitution variables, adding user security, loading and copying data etc...)Maintain Essbase BSO and ASO outlines, calc scripts, MDX scripts and data loadsNeed expertise in planning web forms, task lists, utilities, macros, businee rules and securityExperience with batch scripting in DOS with essbase and planningExpertise in Modules like HFM, HFR, FDMEE, ODI, FCM etc...
Knowledge, Skills and Attributes:Ability to communicate and work across different cultures and social groupsAbility to plan activities and projects well in advance, and takes into account possible changing circumstancesAbility to maintain a positive outlook at workAbility to work well in a pressurized environmentAbility to work hard and put in longer hours when it is necessaryAbility to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interruptingAbility to adapt to changing circumstancesAbility to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
Academic Qualifications and Certifications:Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience)Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
Required Experience:Entry-level experience or completion of the relevant intern programmeEntry-level experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage AdministrationBasic knowledge of infrastructure and technology within the supported technical domain (i.e. ERP, Windows, Linux, SQL, Oracle Middleware and Webserver, etc.)Skills SummaryIncident Resolution, Infrastructure Deployment, IT Infrastructure Management, IT Monitoring, Managed Services Delivery, Root Cause Analysis (RCA), Troubleshooting
Workplace type:On-site Working
Equal Opportunity EmployerNTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:Being part of a
global pioneer –
where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Being at the forefront of
cutting-edge technology –
backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
Making a difference –
by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
Being
your best self –
in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
Having ongoing opportunities to
own and develop your career –
with a personal and professional development plan and access to the broadest learning offerings in the industry.
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