Hotel Front Desk Assistant

3 weeks ago


Bhubaneswar Orissa, India Richi Rigency Full time

**Job description**

**Responsibilities**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Up sell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments.

**Requirements and skills**
- Work experience as a Hotel Front Desk Agent or similar role
- Experience with hotel reservations software will be added advantage
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus

**Job Types**: Full-time, Permanent

**Salary**: From ₹10,000.00 per month

**Benefits**:
3 time free food, Accommodation provided by the Hotel.

**Salary**: ₹9,000.00 - ₹10,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Evening shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Bhubaneshwar, Orissa (required)

Ability to Relocate:

- Bhubaneshwar, Orissa: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 7752085382

Application Deadline: 25/02/2024
Expected Start Date: 12/02/2024



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