Front Desk Receptionist

2 weeks ago


Bhubaneswar Orissa, India Sun Diagnostic Centre ( A unit of Sun Hospital Pvt Ltd) Full time

Key Responsibilities:

- Greet patients and visitors in a friendly and professional manner, ensuring a positive experience from the moment they arrive at the clinic.
- Schedule patient appointments efficiently, utilizing scheduling software or systems, and coordinating with healthcare providers to optimize appointment availability.
- Verify patient demographic and insurance information accurately, updating records as necessary to ensure completeness and accuracy.
- Answer phone calls and respond to inquiries from patients, healthcare professionals, and external parties, providing information and assistance as needed.
- Triage patient calls and requests, directing urgent matters to appropriate clinical staff or healthcare providers for prompt attention.
- Collect patient co-payments, deductibles, and outstanding balances at the time of service, processing payments securely and accurately.
- Manage patient medical records in compliance with privacy regulations, including organizing, filing, scanning, and retrieving documents as required.
- Coordinate referrals to specialists or other healthcare providers, ensuring timely communication and documentation of patient referrals and follow-up appointments.
- Assist with insurance verification and pre-authorization processes, liaising with insurance companies to obtain necessary approvals for patient services and procedures.
- Maintain cleanliness and organization of the reception area and front office workspace, ensuring a welcoming and professional environment for patients and staff.

Qualifications:

- Graduation or equivalent; additional education or training in medical office administration or healthcare management is preferred.
- Proven experience working in a clinical front office or medical receptionist role, with knowledge of medical terminology, procedures, and documentation practices.
- Excellent communication and interpersonal skills, with the ability to interact effectively with patients, families, healthcare providers, and colleagues.

**Job Types**: Full-time, Permanent

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Rotational shift
- Weekend availability

**Experience**:

- total work: 1 year (required)

Ability to Commute:

- Bhubaneshwar, Orissa (required)

Ability to Relocate:

- Bhubaneshwar, Orissa: Relocate before starting work (required)

Work Location: In person



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