Chat Customer Service Representative

4 weeks ago

Delhi Delhi, India Uddo INC Full time

**Key Responsibilities**:

- Client Acquisition: Engage in meaningful conversations with potential clients via calls, understanding their needs and offering tailored solutions from our suite of online marketing services.
- Education and Persuasion: Clearly articulate the benefits and advantages of our services, guiding clients through the decision-making process to secure a "Test Project" or “Ongoing Services” sign-up.
- Negotiation and Closure: Skilfully negotiate prices and terms with prospects, particularly those from the USA, Canada, Australia, and other key markets, aiming to finalize deals that are beneficial for both the client and our company.

**Qualifications**:

- Proven track record in sales, with a preference for experience in online marketing or a related field.
- Exceptional communication and negotiation skills, with the ability to engage and persuade potential clients.
- Strong understanding of sales principles and customer service practices.
- Ability to work independently and as part of a team, with a high degree of self-motivation and drive.
- Experience working with clients from diverse geographical and cultural backgrounds.
- Proficiency in CRM software and Microsoft Office Suite.

**What We Offer**:

- A dynamic and supportive work environment with opportunities for professional growth.
- Training and development opportunities to enhance your skills and knowledge in online marketing services.
- A chance to work with a diverse clientele, expanding your professional network and experience.

Roles & Responsibilities

DESIGNATION**:Sales Representative**

Role Definition

The Sales Representative is responsible for selling our online marketing services and meeting the needs of potential clients by obtaining orders. As a Sales Representative, you will get on client calls and try to understand their needs, desires, and pain points. Your role will be to explain how our services can help them grow their business.

RESPONSIBILITY

DELIVERABLE
- Taking potential client calls and convincing them to sign up for “Test Project”
- Educating clients on the benefits and advantages of how we can help them.
- Negotiating prices and closing deals with new clients

TASK & ACTIVITIES

**TAKING CALLS FROM POTENTIAL CLIENTS AND CONVINCING THEM TO USE OUR SERVICES**

You will receive sales calls from our sales coordinator. Your main responsibility will be to take these calls and explain to clients how our online marketing services can benefit their business.

**EDUCATING CLIENTS ABOUT THE BENEFITS AND FEATURES OF OUR SERVICES**

During the call, you will educate clients about the benefits of our services and persuade them to choose us.

**NEGOTIATING PRICES AND FINALIZING DEALS WITH NEW CLIENTS**

Most of our clients are from the USA, Canada, Australia, and other countries. They may ask you to lower the cost of our services. However, you should negotiate with them professionally to close the deal.

MEASUREMENT

METRICS
- Number of meetings you have done
- Conversion Ratio
- Average Rs. Sale

**Job Types**: Full-time, Permanent, Fresher

**Salary**: From ₹8,000.00 per month

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Delhi, Delhi (required)

Ability to Relocate:

- Delhi, Delhi: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9310571372

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