Customer Service Representative

6 months ago


Adajan Surat Gujarat, India J B DIGICOMMERCE PVT LTD Full time

About Us:
J B Digitronics Private Limited is a leading electronics company committed to providing high-quality products and excellent customer service. As we continue to grow, we are currently seeking a dedicated and customer-focused Telecaller to join our team.

**Job Description**:
**Responsibilities**:

- Answering incoming calls from customers and addressing their inquiries in a professional and friendly manner.
- Providing information about our products, services, and promotions to customers.
- Assisting customers in resolving issues, concerns, or complaints by actively listening and finding appropriate solutions.
- Documenting and maintaining accurate records of customer interactions and transactions.
- Following up with customers to ensure their concerns have been resolved to their satisfaction.
- Collaborating with other team members to escalate complex issues and provide comprehensive solutions.
- Keeping abreast of product knowledge and updates to effectively assist customers.
- Achieving individual and team targets related to customer satisfaction and issue resolution.

**Requirements**:

- Proven experience as a Telecaller or in a similar customer service role.
- Excellent communication and interpersonal skills.
- Ability to handle customer inquiries and complaints with empathy and professionalism.
- Strong problem-solving skills and attention to detail.
- Basic computer skills and familiarity with CRM software.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- High school diploma or equivalent; additional education or training in customer service is a plus.

Pay: ₹12,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Adajan, Surat, Gujarat (required)

Ability to Relocate:

- Adajan, Surat, Gujarat: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 8141495368



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