Call Center Executive
2 weeks ago
**Call Center Representative duties and responsibilities**
Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities:
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Responsible for calling patients and arranging appointments with their primary care providers for specific reasons and doing so in a caring and professional manner.
- Ability to communicate clearly
- Ability to plan and be organized
- Ability to work well under pressure, take initiative, be flexible
- Ability to maintain confidentiality of patient information and company records.
- Ability to exhibit good interpersonal communications skills
- Ability to convey a positive and professional image to the public and patients
- Excel, and Word, Internet and networks
QUALIFICATIONS
- High school graduate or its equivalency
- Experience in medical front office procedures preferred and knowledge of medical terminology
- Ability to always demonstrate the highest level of performance and behavior standards
- Excellent customer service skills and ability to effectively and respectfully handle dissatisfied patients
- Demonstrated attention to detail, ability to multi-task, and flexible
- Knowledge of standard office machines including copier, fax, multi‐line telephone, printers, etc.
- All other duties as assigned Special Knowledge, Skills, Abilities and Attributes
Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- tele sales (required)
- Technical support (required)
- healthcare (required)
**Language**:
- Hindi (preferred)
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