Call Center Executive @ Ahmedabad

3 months ago


Ahmedabad Gujarat, India KK HR services Full time

A call center executive, also known as a customer care executive or call center representative, has many responsibilities, including:

- Handling calls: Answering a high volume of inbound and outbound calls in a timely manner
- Following scripts: Using company scripts while also using their knowledge of the company's products and services to go off-script when needed
- Identifying customer needs: Researching issues, resolving complaints, and providing solutions
- Following up with customers: Ensuring that all issues are resolved and that customers are satisfied
- Processing orders and payments: Completing transactions and forwarding requests
- Escalating issues: Escalating customer issues to management when necessary
- Maintaining communication equipment: Reporting problems and maintaining communication equipment
- Updating job knowledge: Attending training sessions and studying new product descriptions to stay up to date
- Recommending improvements: Recommending improvements to systems and processes to increase organizational efficiency

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Call center: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9662006561


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