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Call Center Customer Service Representative

1 month ago

Remote, India Devcare Solutions Full time

**Title: Customer Service**

**Direct Client; State of Colorado-DOR**

**Work: Remote (Training in Onsite)**

**Location: Columbus, Ohio**

**Interview mode: skype**

**Duration:1+ year**

**6+ years of experience**
- The representative will serve in many roles within Driver Service as part of Driver Control section in the Division of Motor Vehicles. Position must study each customer’s motor vehicle information, recognizing there are an unlimited number of situations to consider, and fit together to provide the customer practical solutions to specific technical reinstatement and licensing problems. Need to exercise judgment in selecting the most appropriate guideline from many alternatives to best fit the customer’s need for reinstatement. Interpret and evaluates all available information in order to resolve problems. Answer question and provide the customer the proper services needed for each individual situation. Provide customer’s reinstatement information tailor made to their specific situation, recognizing each customer’s record and/or needs is unique and different from every other record. Full time Teleworker, needs own Internet service.
- Duty - Clarifies the underlying rationale and compliance for over 170 Motor Vehicle Division Form Letters. Instructs the customer on the potential impact of non-compliance and the various methods of compliance. Interprets and explains over 90 different types of restraint actions and the possible consequences of multiple violations. Advises customers as to the fee, documentation and testing requirements, and the network of Driver License offices serving the state of Colorado. Provides and instructs customers in identifying and acquiring the mandatory forms to accomplish the desired action(s). Explains reinstatement requirements to the customer and their rights to a hearing. Provides training, clarification, assistance and updates to co-workers in resolving difficult and/or unique problems.

**Job Type**: Contractual / Temporary
Contract length: 9 months

Pay: ₹15.00 - ₹20.00 per hour

**Benefits**:

- Health insurance
- Life insurance
- Paid time off
- Work from home

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Work Location: Remote
- Health insurance

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