Customer Service Assistant and Office Assistant

2 months ago


Gautam Budh Nagar, India Studio Covers Full time

_This is an in-office position from our office in Sector 60, Noida._

Studio Covers Private Limited is a leading luxury home furnishings D2C brand, serving luxury hotels, residences, and online shoppers with premium products and exceptional customer experiences.

We need a versatile Customer Care & Executive Assistant to be the brand's voice, handling inquiries on WhatsApp, Instagram, Facebook, and calls. This role also supports the Head of Business Development and Marketing.

**Responsibilities**:

- Promptly respond to customer messages on various platforms, offering accurate information and solutions.
- Provide excellent phone support to address concerns and ensure satisfaction.
- Liaise between customers and internal teams, conveying feedback.
- Assist the Head with tasks like scheduling and coordination.
- Maintain strong customer relationships in line with brand values.

**Requirements**:

- Strong communication skills in English and Hindi.
- Prior customer service experience is a plus.
- Organized and adaptable to fast-paced environments.
- Proactive problem solver with discretion.
- Familiarity with luxury home furnishings is a plus.

**Salary**: ₹14,000.00 - ₹19,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gautam Buddha Nagar, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Application Deadline: 24/08/2023
Expected Start Date: 23/08/2023



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