Architect - Sccm

2 months ago

Bengaluru Karnataka, India Merck Group Full time

Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you’ve got big plans - so do we Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

**Architect / Expert in Systems Center Configuration Manager (SCCM)**

**Environment you are working in**:
**Your role**:
**You are responsible for**:

- Requirements gathering and analysis
- Solution-/Process Design and technical implementation of a Client Management solution preferably based on SCCM for our Digital Plant Infrastructure in alignment with provided requirements
- Run and maintain operations of the to be build Client Management environment
- Ensure maximum system performance and stability and perform necessary cleanup operations in SCCM and SQL
- Evaluate and introduce upcoming Feature Updates and consult stakeholders on benefits and impact
- Responsible for Disaster Recovery (Backup and Restore)
- Management of boundaries, boundary Groups, discovery methods, security scopes
- Support daily operations in: OS- and Application Deployment, Driver
- and Patch-Management
- Office 365- and Windows 10 Servicing
- Create and manage custom Reports
- Support in troubleshooting (incident management) and Root Cause Analysis (problem management) in case of issues
- Coordination with internal teams like Service Desk, License Management and other infrastructure units like IAM-, AD-, Network-, Data Center
- and Security-teams
- Coordination with vendors and contribution to internal and external escalation management processes
- Creation of related policies and global standards
- Creation and maintaining of documentation, Knowledge-Documents and Working-Instructions

**General skills and qualifications required**:

- ITIL processes like Incident-, Problem-, Change
- and Service Continuity management
- Familiarity with regulatory processes like GxP
- Relevant professional experience of min. 10 years in IT in a large Enterprise environment with many thousands of users
- You have very good analytical skills and you see topics with a broader and comprehensive picture and can easily identify cross-dependencies
- Flexibility and keen pursuit of innovation throughout all processes in the continuous search of sustainable new ideas
- Willingness to set yourself challenging goals to achieve superior performance
- Responsibility for the improvement of all products, services, processes and working routines within your working area
- Strong desire to develop and grow by way of taking responsibility and engaging in additional tasks and operations
- Very good and mature understanding of English in speaking and writing
- You can communicate and express yourself target group oriented
- You enjoy working across different teams and cultures and work constructively together in a global company
- You have a sense of responsibility and pragmatism and you are working customer
- and result-orientated

**Specific knowledge and competencies required**:

- Vendor management (communication, coordination and escalation)
- Support processes with interfacing Service Desk, Field Service and 3rd level support
- Scripting skills, specifically PowerShell would be of advantage
- Certifications on the following technologies would be very beneficial:

- Microsoft Systems Center Configuration Manager
- Microsoft Intune
- Microsoft SQL Server
- Microsoft MCSA Client Operating Systems
- Microsoft Active Directory
- ITIL Foundation V3

**What we offer**:We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

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