Architect - SCCM

2 months ago

Bengaluru, India Merck Group Full time

Role : Architect / Expert in Systems Center Configuration Manager (SCCM)

Job Description :


This position is in Infrastructure Technology, Digital Workplace - Client Engineering. The Client Engineering Team provides and manages the global hardware standards (Laptops, Desktops), client images based on Windows, software packaging and distribution and security patch management processes.


In addition to hardware-based client the team is also responsible for Citrix-based virtual desktops. Equipment like SCCM, Intune, WSUS and further specific tools are in-use, embedded in a global Active Directory structure what is the foundation for GPO-based Client configuration. The team works together with other infrastructure units like Network-, IAM- and Security teams, provides input and collaborates with the Global Service Desk and structures services based on requirements from application and business units.

You are responsible for :

- Requirements gathering and analysis

- Solution-/Process Design and technical implementation of a Client Management solution preferably based on SCCM for our Digital Plant Infrastructure in alignment with provided requirements

- Run and maintain operations of the to be build Client Management environment

- Ensure maximum system performance and stability and perform necessary cleanup operations in SCCM and SQL

- Evaluate and introduce upcoming Feature Updates and consult stakeholders on benefits and impact

- Responsible for Disaster Recovery (Backup and Restore)

- Management of boundaries, boundary Groups, discovery methods, security scopes

- Support daily operations in: OS- and Application Deployment, Driver and Patch Management

- Office 365 and Windows 10 Servicing

- Create and manage custom Reports

- Support in troubleshooting (incident management) and Root Cause Analysis (problem management) in case of issues

- Coordination with internal teams like Service Desk, License Management and other infrastructure units like IAM-, AD-, Network-, Data Center- and Security-teams

- Coordination with vendors and contribution to internal and external escalation management processes

- Creation of related policies and global standards

- Creation and maintaining of documentation, Knowledge-Documents and Working-Instructions

General skills and qualifications required :

- ITIL processes like Incident-, Problem-, Change- and Service Continuity management

- Familiarity with regulatory processes like GxP

- Relevant professional experience of min. 10 years in IT in a large Enterprise environment with many thousands of users

- You have very good analytical skills and you see topics with a broader and comprehensive picture and can easily identify cross-dependencies

- Flexibility and keen pursuit of innovation throughout all processes in the continuous search of sustainable new ideas

- Willingness to set yourself challenging goals to achieve superior performance

- Responsibility for the improvement of all products, services, processes and working routines within your working area

- Strong desire to develop and grow by way of taking responsibility and engaging in additional tasks and operations

- Capability to work independently into new unknown subjects

- Very good and mature understanding of English in speaking and writing

- You can communicate and express yourself target group oriented

- You enjoy working across different teams and cultures and work constructively together in a global company

- Professional usage of standard office applications (such as Project, PowerPoint, Excel and Word) is taken for granted

- You have a sense of responsibility and pragmatism and you are working customer- and result-orientated

Specific knowledge and competencies required :

- Vendor management (communication, coordination and escalation)

- Support processes with interfacing Service Desk, Field Service and 3rd level support

- Scripting skills, specifically PowerShell would be of advantage

- Certifications on the following technologies would be very beneficial:

- Microsoft Systems Center Configuration Manager

- Microsoft Intune

- Microsoft SQL Server

- Microsoft MCSA Client Operating Systems

- Microsoft Active Directory

- ITIL Foundation V3

(ref:hirist.tech)

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