Customer Service Officer/ Executive

2 weeks ago

Ulsoor Bengaluru Karnataka, India Assa Abloy Full time

Customer Service Officer/ Executive

Application due 2023-01-31
- ** Customer Service & Contact Center Operations**
- ** Entry level**
- ** Ulsoor, India**

**Apply**

**An Amazing Career Opportunity for a **Customer Service Officer/ Executive****

Bangalore, India.

You are a dynamic, highly skilled, and experienced engineering and technology enthusiast, and enjoy working in an exciting and fast paced growing environment. You excel at communication, collaboration and have solid accounting and compliance knowledge. Leveraging these skills is what you enjoy doing throughout the day. You are a top performer and want to engage with a team who have the same positive energy, integrity, and dedication to the work as you do.

**Who are we?**

**About HID Global, Bangalore**

HID Global’s, We are a bunch of passionate Engineers working on a product that helps integrating multiple physical access controls and logical access systems for Identities. Our product provides a common way of provisioning cards and access to identities across the organisation. We work on exciting integration and design problems using latest Microsoft Technologies in an inclusive environment. It is a great place to make a career, learn and have fun.

We develop best-in-class access control and authentication solutions that help governments and organizations stay ahead of an ever-changing threat landscape. Most of our products are supported on both on premise and cloud environments. Our products protect more than 85 million user identities and issued more than 50 million credentials to date.

It is a great place to become security domain expert and work on latest technologies.

**As our **Customer Service Officer/ Executive**, you’ll support success by**:
Interact with customers to provide information in response to inquiries about products and services; resolve customer complaints quickly and effectively. Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve issue. Define and design the work process to ensure the APAC team efficiency. Acts as focal point of customer contact for general inquiries such as pricing, products, scheduling, etc.; build and maintain business relationship with clients.

**Duties and Responsibilities**

Include the following. Other duties may be assigned.
- Provide unparalleled customer service and enrichment to the HID customer centricity.
- Independent handle customized PO/RMA end to end process as per appointed regions.
- Listening attentively and respond to customer needs, reaching agreement about their issue and driving it to a best resolution
- Troubleshoot simple to complex issues, adapting to a variety of skill levels through a positive, analytical, and informative approach
- Educate customers about product support options and other resources
- Communicate effectively with team members, customers, and other partners
- Analyze transactions, corrects records, and adjusts errors as needed
- Conduct orientation to internal/external customer.
- Preparing reports and analysis support the Global Initiatives execution in APAC.
- ISO facilitator for the APAC CS team.
- Support New product launch, EOL from Customer Service prospective.
- Other duties assigned according to business process needs.

**What we appreciate about your background**:
**Qualifications**
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Strong experience on problem solving within internal / external customers.

**Education and/or Experience**
- Degree Holder, minimum of 3+ years of relevant work experience
- Able to work independent and drive initiatives to support Team and Global strategy.

**Language Skills**
- Ability to effectively communicate in English verbally and in writing.
- Ability to read and interpret technical journals, specifications, international technical standards, etc.

**Computer Skills**
- ERP experience preferable.

**Work Environment**
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Employee works primarily in an office environment, with in a well-ventilated area, and is exposed to moderate noise levels.

**Customer Expectations**
- Disposition to lean into customers’ needs and pain points

**Work Requirements**
- Compliance to all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
- Travel and fieldwork, including international travel may be required. Therefore, employee must possess, or be able to acquire a valid passport.
- Must be legally eligible to wor

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