Customer Service Executive
3 weeks ago
**Summary**:
**Responsibilities**:
- Provide timely and accurate responses to customer questions, concerns, and feedback.
- Assist customers with product information, troubleshooting, and technical support.
- Process orders, returns, and exchanges efficiently and accurately.
- Collaborate with other departments to resolve customer issues and escalations.
- Maintain detailed records of customer interactions and transactions.
- Identify opportunities to upsell or cross-sell products and services to customers.
- Strive to meet or exceed customer satisfaction and service level goals.
- Stay up-to-date on product knowledge, company policies, and industry trends.
- Continuously seek opportunities to improve processes and enhance the overall customer experience.
**Requirements**:
- Previous experience in customer service or similar role preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in using CRM software and other customer service tools.
- Positive attitude and willingness to go above and beyond to assist customers.
- Flexibility to work evenings, weekends, and holidays as needed.
- High school diploma or equivalent; college degree preferred.
**Work Location -** Bangalore (Hebbal)
**Work Type-** Work form office
**Work Time -** 9:30 am - 6:30 pm
**Working Days -** 6 working days
**Job Types**: Full-time, Permanent
**Salary**: ₹10,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
Work Location: In person
**Speak with the employer**
+91 7411011602
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