Customer Service Executive

1 month ago

Bengaluru Karnataka, India Primeindus Fintech Solutions||Indusspay Full time

**Job title**: Customer service executive
- Operations

**Work type**: Work from Office

**Location**: Jayanagar 9th Block, Bangalore

**About Indusspay**:
**Indusspay** is the most reliable, fast, secure and powerful finance handler for small to big, domestic and international enterprises. We are a B2B leading fintech company offering a range of financial services. We specialise in payment processing, API integration, and more. Our solutions are designed to simplify financial transactions and empower businesses of all sizes. We’re a fast-growing startup based in Bangalore. Leveraging on our cutting-edge technology. We’re on our way to great things. We’d like you to be part of that journey

**About the role**:
You play a crucial role in reaching out to potential or existing clients via telephone calls. You are responsible for promoting our digital payment products as services to businesses from various fields, conducting market research, and providing excellent customer service.
- Outbound Calls: Make outbound calls to businesses to follow-up and/or update.
- Business Information: Collect and record business information, such as legal names, commission, and payment details, KYC Documents accurately and efficiently.
- Script Adherence: Follow a script or guidelines provided by the company or create unique scripts based on your pitch of the product to ensure a consistent and effective sales pitch.
- Lead Generation: Identify and qualify potential leads for follow-up by the sales team.
- Product Knowledge: Maintain a good understanding of the products or services being offered to effectively communicate their features and benefits.
- Customer Relationship Management (CRM): Use CRM systems to input, track, and manage customer interactions and sales activities.
- Documentation: Prepare and maintain accurate sales reports and documentation.

**Qualifications**:

- Communication Skills: Excellent verbal communication skills to engage with customers effectively.
- Multilingual**:English and Hindi language proficiency is a must. **Local languages are a plus point.
- Persuasion Skills: Ability to persuade and influence potential customers.
- Resilience: Ability to handle rejection and continue with a positive attitude.
- Listening Skills: Attentive listening skills to understand customer needs and concerns.
- Sales Skills: Basic sales skills and a customer-focused approach.
- Ethical Conduct: Adherence to ethical business practices and compliance with regulations.

**What we can offer**:

- **Casual Dress code and snacks**:

- **Cross functional team engagement**:

- **Exposure to multiple domains**:

- **Start-up culture**:

- **No monthly and weekly targets**

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

Expected Start Date: 01/05/2024

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