Customer Service Representative
2 weeks ago
Job Title**:Customer Service Executive (Travel Packages)**
Location**:Ahmedabad**
Mode**:Night Shifts**
7:00PM - 4:00AM
8:00PM - 5:00AM
9:00PM - 6:00AM
10:00PM -7:00AM
As a Customer Service Executive for Travel Packages, you will be responsible for
delivering outstanding customer service and assisting clients throughout their travel
journey. You will handle inquiries, resolve issues, and ensure a seamless experience
for our customers.
**Responsibilities**:
chat regarding travel packages, bookings, and reservations.
- Provide accurate information about destinations, itineraries, pricing, and
additional services.
- Assist customers in booking travel packages, flights, accommodations, and
other travel-related services.
- Handle customer complaints, troubleshoot issues, and escalate complex
problems to the appropriate department for resolution.
- Build and maintain positive relationships with customers to ensure customer
satisfaction and loyalty.
- Collaborate with other departments such as sales, operations, and marketing
to optimise customer experience and service delivery.
- Keep detailed records of customer interactions, transactions, inquiries, and
Feedback.
**Requirements**:
- Proven experience in customer service or a related role, preferably in the travel
industry.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and the ability to handle stressful situations
calmly and effectively.
- Knowledge of travel booking systems and software (e.g., GDS platforms) is a plus.
- Ability to work well in a team environment and collaborate with colleagues
from different departments.
- Flexibility to work in shifts and weekends, as required.
Pay: ₹10,129.32 - ₹30,936.15 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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