Customer Service Representative

1 month ago


Raja Park Jaipur Rajasthan, India Dhoom Detergents Full time

**Customer Management**:

- Establish and maintain strong relationships with B2B customers.
- Address customer inquiries, complaints, and requests promptly and professionally.
- Provide accurate and timely information about product availability, pricing, and promotions.
- Resolve customer disputes and issues in a fair and satisfactory manner.
- Follow up with customers to ensure their satisfaction and address any ongoing concerns.

**Order Processing**:

- Receive, process, and track customer orders accurately.
- Coordinate with the sales team and logistics department to ensure timely order fulfillment.
- Verify order details and resolve any discrepancies.
- Manage backorders and out-of-stock situations.
- Prepare and issue invoices and other necessary documentation.

**Data Management**:

- Maintain accurate customer records, including contact information, order history, and payment details.
- Update customer databases with relevant information.
- Prepare reports on customer activity, sales performance, and customer satisfaction.
- Analyze customer data to identify trends and opportunities for improvement.

**Administrative Tasks**:

- Handle general administrative duties, such as filing, data entry, and report generation.
- Assist with customer service training and development.
- Stay updated on company policies, procedures, and product offerings.
- Participate in team meetings and contribute to process improvement initiatives.

Pay: ₹10,813.83 - ₹15,803.71 per month

**Benefits**:

- Paid time off
- Provident Fund

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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