Customer Service Representative

3 months ago

Jaipur Rajasthan, India Verve Assistance Full time

**Job Title**:
Customer Support Representative - Hospital Telecalling Team

**Location**:
Rajasthan Hospital

**Job Type**:
Full-Time

**Job Summary**:
As a Customer Support Representative in the Hospital’s telecalling team, you will be responsible for providing timely, professional, and empathetic support to patients and their families. This role involves answering queries, scheduling appointments, managing follow-ups, and addressing concerns via phone calls. You will be the voice of the hospital, ensuring patient satisfaction and helping them navigate their healthcare journey effectively.

**Key Responsibilities**:

- **Handle Inbound and Outbound Calls**:
Respond to incoming patient queries, schedule appointments, and follow up with patients for consultations, tests, or other services.
- **Patient Appointment Scheduling**:
Coordinate appointments for doctors, specialists, lab tests, and other services, ensuring patients are informed of the process.
- **Answer General Inquiries**:
Provide accurate and up-to-date information about hospital services, departments, visiting hours, and policies.
- **Record Management**:
Maintain accurate records of patient interactions, follow-up calls, and any issues raised, ensuring data is securely stored in hospital systems.
- **Complaint Resolution**:
Address patient concerns or complaints and escalate any unresolved issues to the appropriate department.
- **Outbound Health Campaigns**:
Conduct outbound calls for health awareness campaigns, vaccine reminders, post-treatment follow-ups, and wellness programs.
- **Cross-Departmental Collaboration**:
Liaise with internal teams such as admissions, billing, nursing staff, and medical practitioners to resolve patient queries.
- **Maintain Confidentiality**:
Handle sensitive patient information with the utmost confidentiality, adhering to healthcare regulations and privacy standards (such as HIPAA or GDPR).

**Key Skills and Qualifications**:

- **Education**:
High school diploma or equivalent. A degree in healthcare administration or a related field is a plus.
- **Experience**:
Previous experience in a customer service or telecalling role, preferably in a healthcare or hospital setting.
- **Communication Skills**:
Excellent verbal communication skills, with the ability to speak clearly, professionally, and empathetically.
- **Problem-Solving Ability**:
Ability to handle patient concerns, provide solutions, and escalate when necessary.
- **Organizational Skills**:
Strong organizational skills to manage multiple patient queries, appointments, and records.
- **Tech-Savvy**:
Familiarity with telecommunication systems, hospital management software, and electronic health records (EHR) is an advantage.
- **Empathy and Patience**:
Ability to interact with patients who may be anxious, frustrated, or in distress, demonstrating empathy and understanding.
- **Multitasking**:
Ability to manage a high volume of calls while maintaining professionalism and accuracy.

**Working Hours**:
Rotational Shift

**Job Types**: Full-time, Permanent

Pay: ₹13,000.00 - ₹14,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

  • Customer Service Representative

    6 months ago

    Jaipur, Rajasthan, India AAIKA CREATIONS Full time

    A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk...

  • Customer Service Representative

    7 months ago

    Jaipur, Rajasthan, India Glorious HR Services Full time

    This is a full-time on-site role for a Customer Service Representative located in Jaipur. The Customer Service Representative will be responsible for providing outstanding customer support, fostering positive customer experiences, and ensuring customer satisfaction. Other day-to-day tasks will include handling customer inquiries, complaints, and...

  • Customer Service Representative

    4 months ago

    Jaipur, Rajasthan, India Grow Hopes Full time

    **Job Title: Customer Service Representative (Technical & Non-Technical)** **Job Location**: Jaipur **Salary**: ₹26,000 to ₹34,000 CTC We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives for both technical and non-technical processes. The role involves addressing customer queries, resolving...

  • Customer Service Representative

    7 months ago

    Jaipur, Rajasthan, India Jobwalas placement services Full time

    A customer service representative **supports customers by providing helpful information, answering questions, and responding to complaints**. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features. **Job Types**: Full-time, Permanent Pay: ₹15,000.00 -...

  • Customer Service Representative

    6 months ago

    Jaipur, Rajasthan, India Champions Studio Full time

    **Job Opportunity**: Customer Service Representative **About Champions**:We are a premium kids club facility located in the vibrant city of Jaipur, where kids can not only have fun, but also learn, grow and develop in a safe and nurturing environment. At Champions, we believe that every child is a little champion in their own right and we are here to help...

  • Customer Service Representative

    6 months ago

    Jaipur, Rajasthan, India Champions Studio Full time

    **Job Opportunity**: Customer Service Representative **About Champions**:We are a premium kids club facility located in the vibrant city of Jaipur, where kids can not only have fun, but also learn, grow and develop in a safe and nurturing environment. At Champions, we believe that every child is a little champion in their own right and we are here to help...

  • Customer Service Representative

    6 months ago

    Jaipur, Rajasthan, India TRIPPERSWAY PVT.LTD Full time

    **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...

  • Customer Service Representative

    6 months ago

    Jaipur, Rajasthan, India Star Hire Services Full time

    Urgent Requirement For Customer Service Representative Contact: +91 9057889279 Location: Jaipur (Rajasthan) Process - Chat/Voice Process, (Work From Office) Salary Slabs: - 15k to 25k CTC Shifts - Rotational Shifts, 24*7 5.5 Working Days **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Health...

  • Customer Service Representative

    2 weeks ago

    Mansarovar, Jaipur, Rajasthan, India First Attempt Skills Private Ltd. Full time

    Customer care executive We are seeking customer-oriented individuals to join our team as Customer Service Representatives in jaipur.. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, resolving their inquiries, and ensuring their satisfaction. **Responsibilities**: 2. Provide accurate and...

  • Customer Service Representative

    7 months ago

    Mansarovar, Jaipur, Rajasthan, India GROW HOPES Full time

    Job Title: Customer Service Representative , Regular / Permanent, Fresher Location: Mansarovar Salary Range: ₹23,000.00 - ₹32,000.00 per month **Job Description**: As a Customer Service Executive, you will be the frontline representative providing top-notch customer service and support to our international clientele. Whether you're a seasoned...

  • Customer Service Representative

    6 months ago

    Mansarovar, Jaipur, Rajasthan, India GROW HOPES Full time

    Job Title: Customer Service Representative , Regular / Permanent, Fresher Location: Mansarovar Salary Range: ₹23,000.00 - ₹32,000.00 per month **Job Description**: As a Customer Service Executive, you will be the frontline representative providing top-notch customer service and support to our international clientele. Whether you're a seasoned...

  • Customer Service Representative

    6 months ago

    Jaipur, Rajasthan, India Vertex Cosmos Solutions Full time

    **Job Summary**: As a Fintech Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers utilizing our financial technology products and services. You will be responsible for addressing inquiries, resolving issues, and providing exceptional customer support through various channels. **Key...

  • Customer Service Representative

    7 months ago

    Mansarovar, Jaipur, Rajasthan, India GROW HOPES Full time

    Job Title: Customer Service Representative , Regular / Permanent, Fresher Location: Mansarovar Salary Range: ₹23,000.00 - ₹32,000.00 per month **Job Description**: As a Customer Service Executive, you will be the frontline representative providing top-notch customer service and support to our international clientele. Whether you're a seasoned...

  • Customer Service Representative

    7 months ago

    Mansarovar, Jaipur, Rajasthan, India GROW HOPES Full time

    Job Title: Customer Service Representative , Regular / Permanent, Fresher Location: Mansarovar Salary Range: ₹23,000.00 - ₹32,000.00 per month **Job Description**: As a Customer Service Executive, you will be the frontline representative providing top-notch customer service and support to our international clientele. Whether you're a seasoned...

  • Customer Service Representative

    4 months ago

    Jaipur City, Jaipur, Rajasthan, India Grow Hopes Full time

    **Job Title: Customer Service Representative (Technical & Non-Technical)** **Job Location**: Jaipur **Salary**: ₹26,000 to ₹34,000 CTC We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives for both technical and non-technical processes. The role involves addressing customer queries, resolving...

  • Customer Service Representative

    7 months ago

    Jaipur, Rajasthan, India Teleperformance Full time

    Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...

  • Customer service representative

    7 days ago

    Jaipur, India NetRTech Solutions LLP Full time

    Company Description Net RTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results. Role Description Chat Customer Service Representative -...

  • Customer service representative

    1 week ago

    Jaipur, India NetRTech Solutions LLP Full time

    Company Description Net RTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.Role DescriptionChat Customer Service Representative -...

  • Customer Service Representative

    2 weeks ago

    Jaipur, India Lakkadhaara Furniture Full time

    Company Description Lakkadhaara is a premier woodworking and craftsmanship company based in Jaipur. We specialize in transforming high-quality wood into timeless, functional, and artistic products that combine traditional craftsmanship with modern techniques. Our focus on creativity, sustainability, and excellence ensures that our bespoke wooden creations...

  • Customer Service Representative

    2 weeks ago

    Jaipur, India Lakkadhaara Furniture Full time

    Company Description Lakkadhaara is a premier woodworking and craftsmanship company based in Jaipur. We specialize in transforming high-quality wood into timeless, functional, and artistic products that combine traditional craftsmanship with modern techniques. Our focus on creativity, sustainability, and excellence ensures that our bespoke wooden creations...