Customer Service Representative

3 weeks ago

Pune, India SPX FLOW Full time

SPX FLOW is a premier provider of innovative process solutions, delivering high-value technology, service and support to leading nutrition, health and industrial businesses around the globe. Our unique expertise spans generations and engineering disciplines, allowing us to solve complex challenges and create scalable solutions that meet the strategic objectives of the companies that nourish and build our world.

We’re based in Charlotte, N.C., with operations in more than 30 nations and sales in more than 140 countries. Our landmark facilities are Innovation and Design Centers, which are located around the globe. These state-of-the-art collaboration labs are where we partner with leading nutrition, health and industrial manufacturers, bringing together trusted brands and technologies to meet new consumer expectations and anticipate industry trends.

**JOB SUMMARY**

**PRINCIPLE DUTIES AND RESPONSIBILITIES**
- Set-up sales orders received by fax, phone, or mail for order entry daily.
- Order entry responsibilities are completed daily including entering new orders, adding items to existing orders, changing orders, expediting, canceling items on existing orders and pricing verification.
- Review new orders for SPX compliance and responsible to make sure any issues arise with the commercial terms are addressed with the customer and internally, tax exemption status and required supporting documents.
- Proactive Dating and Rep/Customer notification.
- Engineering reconciliations and simple engineering parts creations when required.
- Review customer complaints and issue returned goods numbers or credits as required, and initiate customer complaints received within internal tracking programs (C4C).
- C4C Ticketing and A365 Phone system use.
- Enter order acknowledgements in customer web portals.
- Provide shipping with updates on preferred shipping methods for customers.
- Fulfill all customer requests for catalogs and literature.
- Liaison for all internal and external team communications for sales orders. Including, but not limited to, Supply Chain, Engineering, Commercial, Technical Services, Production, and Shipping.
- Notify appropriate personnel of all updates needed to maintain accurate customer and material master files.
- Proactive communication process for upcoming shipments under customer control and sales order status updates when applicable.
- Exhibit sufficient export order knowledge and comply with all company rules for export order processing.
- Prepare and execute the dispatch of the orders (delivery note, packing lists, marking, labels, forwarding agent registration. Create supplier declarations and export documents.

**KNOWLEDGE, SKILLS & ABILITIES**
- Strong written and verbal communication skills in English.
- Exceptional attention to detail, accuracy, and professionalism.
- Self-starter and self-motivation.
- Strong computer skills including expertise in Microsoft Word, Excel, PowerPoint and Lotus Notes preferred. Ability to quickly develop proficiency in new programs.
- Strong interpersonal skills and the ability to work in a team environment.
- Proven discretion with highly confidential information/documents. Must have high degree of integrity, discretion, and judgment.
- Polished professional communication skills and personal presentation.
- Able to remain extremely professional, composed, and competent in all environments.
- Bilingual a plus
- English/Polish. English as the primary language with exceptional grammatical skills.
- SAP ERP SD experience a plus.

**EDUCATION AND EXPERIENCE**
- Associate's degree or equivalent from two-year College or technical school preferred
- 2 years related experience
- Prior experience in a manufacturing environment preferred
- Knowledge of ERP systems - SAP knowledge is highly preferred

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