Service Coordinator
5 days ago
Key Responsibilities:
1. Client Coordination:
Act as the primary point of contact for enterprise clients regarding service requests and support issues.
Ensure client requirements are understood and addressed promptly.
2. Service Management:
Schedule and manage service appointments, ensuring timely delivery of support and solutions.
Oversee device repairs, replacements, and warranty claims.
3. Enterprise Account Support:
Collaborate with the sales and technical teams to provide end-to-end service solutions for enterprise accounts.
Maintain accurate records of client interactions, service agreements, and SLAs.
4. Technical Coordination:
Work closely with Apple-certified technicians and IT teams to ensure quick issue resolution.
Monitor the progress of technical issues and provide updates to clients.
5. Process Improvement:
Identify bottlenecks in service delivery and propose solutions for operational efficiency.
Stay updated with Apple policies, service programs, and product updates.
6. Reporting and Documentation:
Prepare regular service reports and share insights with the management team.
Ensure compliance with Apple’s guidelines and enterprise standards.
Pay: ₹20,000.00 - ₹22,308.70 per month
Schedule:
- Day shift
**Experience**:
- total work: 2 years (required)
Work Location: In person
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