service coordinator

2 months ago


Hyderabad, India Snaphunt Full time

The Offer

  • Opportunity within a company with a solid track record of performance
  • Flexible working options
  • Leadership Role

The Job

  • Coordinate, prepare and compile bid submission documents in relation to tendering/bidding activities, tender questionnaires and pre-qualifications.
  • Collate tender information and references from various sources such as online search engines, industry and market intelligence data etc., which are needed for submission.
  • Monitor and ensure that tender submission due dates are strictly adhered to, including the checking, binding, packing and preparation of outgoing submissions.
  • Working Knowledge of Gem Portal - Bidding , Clarification, Preparing Documents, Coordination with client
  • Assessing clients' needs
  • Pointing clients towards services, resources and providers that can fulfil their needs
  • Explaining to clients how our solutions can resolve their pain points
  • Overseeing job training for the client care team
  • Resolving issues that arise concerning the delivery of our services
  • Answering phone calls and emails
  • Scheduling appointments for our clients
  • Maintaining and tracking clients' service records
  • Staying current on new services we develop
  • Evaluating our services and helping to identify areas of improvement

The Profile

  • At least three years of experience in service coordination, customer service or a related field
  • Strong work ethic
  • Familiarity with IT infrastructure and relevant solutions
  • Proven ability to work on a team
  • Excellent communication, organisational and record keeping skills
  • Creative problem-solving skills


The Employer

Our client has been providing complete solutions to its customers from a simple pH meter to a complete Water, Environmental, Food, Coal, Minerals & Materials analysis instrumentation for more than 25 years.


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