Deskside Technician Ii
1 week ago
**Who we are**
**What will you do?**
- Supporting IT equipment in large corporate environment
- Desktop/laptop tech support (Mac and PC)
- Windows 7/10 operating systems
- Support mobile devices, printers, scanners, wireless, VPN, etc.
- IMAC Support - IT equipment Install/Move/Add/Change
- Maintain repairs, spare parts, and components
- Research and troubleshoot problems
- Maintain system configurations and documentation
- Track and resolve customer incidents and requests through the client's ticketing tool
- Troubleshoot and resolve hardware and software issues for Windows devices
- Backup, restoration, and migration of user data
- Smart Hands support with networking, server, and telecommunications technologies
- Printer and peripheral device support
- Inventory management of IT assets including asset auditing
- Ability to research and follow appropriate KB articles
- Ability to work on-call and other after-hours support needs
- May provide Executive support
- Various other tasks associated with deskside services
- May need to be available to provide support at other client locations as needed
- Other duties as assigned
**What do you need to succeed?**
- Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
- Able to uphold a positive attitude at all times, even under stressful conditions
- Experience supporting remote facilities and users
- Excellent verbal and written communication skills
- High level of professionalism and strong personal interaction skills
- Ability to perform in-depth research and troubleshooting for complex technical issues
- Ability to prioritize and complete all work tasks with mínimal supervision
- Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
- Ability and willingness to learn new technologies
- High School Diploma (required)
- Deskside / Desktop / End User Computer experience, ideally in a corporate environment
- Proven ability to handle challenging, rapid-response user support
- Proven ability to balance, prioritize and organize multiple tasks
**Desired Characteristics**
- A+ Certification
- Microsoft Certified Professional (MCP)
- ITIL Foundations
- Lean Six Sigma
**What you'll get**
- Work with brilliant minds, often within a global capacity;
- Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
- Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
**Why we're different**
- Brazilian and privately owned company;
- Agility, flexibility, and innovation are in our DNA;
- Flat organizational structure which enables faster communication and decision making;
**Take a look for yourself**
Location: Hyderabad
This position is responsible supporting PC support and other Service Desk/Deskside activity part of Stefanini ICT.
- Support PC users and Thin Client users at Stefanini
- Support Network printing Devices
- Liaise with Multiple vendors for Service delivery
- L1 support on Network and Server troubleshooting
- L1 Support for TCP/IP network and Ethernet
- LAN/WAN basic troubleshooting
- Hands-on experience with CA Service Desk/BMC Remedy or SNOW
- Proficient to handle basic troubleshooting with Cisco IP phones, Audio and Video Conferencing devices ex Cisco, Polycom etc
- Proficient to handle AD support
- Hands-on experience on creating mailbox, DL Groups and transferring mailbox from one database to another.
- Basic knowledge on SCCM imaging.
- Support in Inventory file updating and monthly report generation, Procurement activities, AMC renewal and other IT administration.
- Hands on experience on Excel.
- Facilitate cross-team collaboration across technical disciplines as well as across business units
-
Deskside Technician
6 days ago
Noida, India Stefanini, Inc Full time**Who we are** **What will you do?** - Supporting IT equipment in large corporate environment - Desktop/laptop tech support (Mac and PC) - Windows 7/10 operating systems - Support mobile devices, printers, scanners, wireless, VPN, etc. - IMAC Support - IT equipment Install/Move/Add/Change - Maintain repairs, spare parts, and components - Research and...
-
IT Service Desk Technician Ii
7 months ago
Noida, India BorderlessMind Full time**Position Title**: IT Service Desk Technician II **Department**: Information Technology **Reports to**: Manager, Service Desk **Location**: Remote Position Narrative (Overview) - As the IT Service Desk Technician II, you will provide expertise in Information Technology to all employees. You will be responsible for resolving IT support requests as well...
-
Aut Technician
6 months ago
Noida, India IRC Engineering Services Pvt L td Full timeWe are Hiring **AUT TECHNICIAN** Job Description for AUT TECHNICIAN: **1. Valid Level-II certificate (ASNT/PCN)** **2. Passport** **3. PCC** Project Duration: Long Project Location**:QATAR** **Salary**: ₹5,000.00 - ₹8,000.00 per day **Benefits**: Commuter assistance Health insurance Provident Fund Experience**:10 Years required** or can...
-
Ect Technician
6 months ago
Noida, India IRC Engineering Services Pvt L td Full timeWe are Hiring **ECT TECHNICIAN** Job Description for ECT TECHNICIAN: 1. Well knowledge in **IRIS inspection** **2. Valid Level-II certificate (ASNT/PCN)** **3. Passport** **4. PCC** Project Duration: Long Project Location**:QATAR** **Salary**: ₹6,000.00 - ₹8,000.00 per day **Benefits**: Commuter assistance Health insurance Provident...
-
Incident Control L2
3 months ago
Noida, Uttar Pradesh, India Stefanini, Inc Full timeCoordinate the daily execution of the incident management process. - Facilitate regular incident review meetings. - Communicate changes and issues in the environment which may affect service desk and deskside incident volume. - Identify opportunities minimize exceptions to processes, and propose framework for sustainable practice. - Monitor the effectiveness...
-
Systems Admin
7 months ago
Noida, India Stefanini, Inc Full timeThe Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist...
-
Solar Site Technician
7 months ago
Noida, India Glowfin Full timeFollowing Roles and Responsibility of Site Technician i. Conducting Site Survey, Marking and prepare Sketch diagram as per Site Survey. ii. Marking of the plant iii. Installation of MMS, Modules and other equipment iv. Cable laying, routing, marking and testing v. Installation of Inverter, ACDB and DCDB. vi. Installation of Era thing and LA vii....
-
Service Coordinator
6 months ago
Noida, India Galaxy Online Power Systems Private Limited Full time**Job Description: Service Coordinator** **Brief**: As a Service Coordinator at M/s Galaxy Online Power Systems Private Limited, you will be responsible for supporting the service team and ensuring the efficient handling of service requests, inquiries, and customer communication. Your role will be essential in maintaining positive customer relationships and...
-
Av Technician Ii
7 months ago
Noida, India Stefanini, Inc Full time**Responsibilities**: - Manage and maintain the Visibility One tool, including, configuration, troubleshooting, and upgrades. - Collaborate with other teams to integrate Visibility One with other security tools and processes. - Develop and maintain documentation, processes, and procedures related to the Visibility One tool. - Troubleshoot audio visual...
-
Emt Ii
1 week ago
Noida, India Stefanini, Inc Full timeAs an EMT resource, you will have responsibilities of the Level 1 Technician primarily working on server & infrastructure monitoring. You will be the first point of contact for all infrastructure monitoring including escalations but not limited to incidents and requests in a fast-paced professional environment. You will monitor, create & triage incidents....
-
IT Support Technician Ii
7 months ago
Noida, Uttar Pradesh, India UKG (Ultimate Kronos Group) Full time**Company Overview**: Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee...
-
IT Support Technician Ii
7 months ago
Noida, Uttar Pradesh, India UKG (Ultimate Kronos Group) Full time**Company Overview**: Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee...
-
Av Technician Ii
3 months ago
Noida, Uttar Pradesh, India Stefanini, Inc Full time**Responsibilities**: - Lead the installation and configuration of audio-visual systems, including but not limited to projectors, displays, sound systems, microphones, and control interfaces. - Ensure proper integration with existing technology infrastructure and adherence to industry standards. - Google meet rooms management. - Google meet rooms reimaging...
-
IT Support Technician Ii
7 months ago
Noida, Uttar Pradesh, India UKG (Ultimate Kronos Group) Full time**Company Overview**: Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee...
-
Systems Admin Ii
1 week ago
Noida, India Stefanini, Inc Full timeAs an EMT Lead, you will have responsibilities of leading the Level 1 Technicians primarily working on server & infrastructure monitoring. You will be the first point of contact for all infrastructure monitoring including escalations but not limited to incidents and requests in a fast-paced professional environment. You will monitor, create & triage...
-
6 sdwan
9 months ago
Noida, India DXC Technology Full time**Essential Job Functions** - Reviews network service plans and ensures installations are accurate and timely to ensure customer business needs are met. - Ensures compliance standards are met for testing, turn-ups and maintenance of backbone voice and/or data networks. - Manages project teams of engineers and technicians to ensure the reliability and...
-
Networking Advisor
6 months ago
Noida, Uttar Pradesh, India Hashmap Full time**Req ID**:272290 We are currently seeking a Networking Advisor to join our team in noida, Uttar Pradesh (IN-UP), India (IN). **Daily Responsibilities** - Working with Vendor in certifying new OS and Hardware platform according business needs. - Leading cloud-based solution/automation to enable Citi Cloud for Private and Hybrid Cloud Deployments focusing...