IT Support Technician Ii

3 weeks ago

Noida Uttar Pradesh, India UKG (Ultimate Kronos Group) Full time

**Company Overview**:
Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for?

**Description & Qualifications**:
Description
- Provide internal technical support for our end users through Phone, Chat, or other channels to quickly and efficiently resolve incidents and process requests.
- Has frequent interactions with customers, analytical & business staff & therefore, must be effective in interpersonal communications and problem solving.
- Uses a high degree of patience and problem management techniques to solve problems and follow through on resolution with users.
- Assist with Ticket Queue Management and Access Management Tasks.
- Responsible for client-side imaging technologies for all supported software and hardware platforms.
- Attends project/product meetings & maintains a current level of knowledge & training in related disciplines.
- Keeps up with current & future client technologies, infrastructure operations & industry best practices & certifications.
- Flexible and willingness to work in 24*7 environment (7:00 - 16:00, 15:00 - 00:00, and 23:00 - 08:00 Shifts IST)
Primary/Essential Duties and Key Responsibilities:

- Coordinate and/or perform fixes over the Phone/Chat/or any other introduced channels
- Diagnose/troubleshoot issues and provide assistance to colleagues ensuring they are dealt with in a pleasant, professional and timely manner
- Maintain working relationships with all IT & business resources, acts as the liaison between support staff & senior technical resources
- Ensure proper/accurate/up-to-date documentation and categorization for all problems, incidents and requests
- Responsible for escalating all incidents and requests to appropriate support teams when resolution or process is unknown or out-of-scope in a timely manner
- Active Directory knowledge including understanding of GPO, Office 365, user/computer/exchange accounts, administration for imaging, management & client patching as needed
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstation devices, mobile devices and related hardware and software to meet delivered requirements for desktop service levels.
- Serve as an information hub to route internal and external requests to the appropriate resource and follow the escalation structure when applicable.
- Generate/Create ad-hoc incident ticket reports as needed
- Actively participate in enterprise initiatives and projects as a project manager or as a team resource

**Qualifications**:
Required Qualifications:
(Knowledge, Skills, and Abilities)
- Customer Service skills
- Empathy
- Strong analytical skills
- Technical Troubleshooting
- Teamwork
- Good communication skills
- Technical proficiency with Windows and Mac Operating Systems
- General configuration knowledge of iOS and Android-based mobile devices
- Must speak and write English fluently
- Exemplary attendance and punctuality

(Experience, Education, Certification, License and Training)
Associate degree
Preferred Qualifications:

- Basic networking skills
- Experience with ServiceNow
- ITIL Foundations
- 2.5-5 years of relevant work experience (US Customers).

**EEO Statement**:
**Equal Opportunity Employer**

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

  • IT Service Desk Technician Ii

    2 weeks ago

    Noida, India BorderlessMind Full time

    **Position Title**: IT Service Desk Technician II **Department**: Information Technology **Reports to**: Manager, Service Desk **Location**: Remote Position Narrative (Overview) - As the IT Service Desk Technician II, you will provide expertise in Information Technology to all employees. You will be responsible for resolving IT support requests as well...

  • Support Technician

    2 weeks ago

    Uttar Pradesh, India Alliance Recuitment Full time

    **We are currently looking for a self-motivated and driven Support Technician to join a well-established and global leading specialist supplier based in Northampton.** We are currently looking for a self-motivated and driven Support Technician to join a well-established and global leading specialist supplier based in Northampton. This is a permanent,...

  • IT Support Technician Ii

    3 weeks ago

    Noida, Uttar Pradesh, India UKG (Ultimate Kronos Group) Full time

    **Company Overview**: Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee...

  • IT Support Technician Ii

    1 week ago

    Noida, Uttar Pradesh, India UKG (Ultimate Kronos Group) Full time

    **Company Overview**: Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee...

  • IT Support Technician

    2 weeks ago

    Noida, Uttar Pradesh, India Yesventive IT Labs Pvt Ltd Full time

    Greetings..!! We are hiring **IT Tech Support Engineer for IT Company..** **Monday to Friday** **Experience: 1 year to 4years** **Technical Support Specialist Responsibilities**: 1. Excellent problem-solving and troubleshooting skills. 2. The ability to communicate technical information in an accessible manner to non - technical employees. 3. A process...

  • Aut Technician

    2 months ago

    Noida, India IRC Engineering Services Pvt L td Full time

    We are Hiring **AUT TECHNICIAN** Job Description for AUT TECHNICIAN: **1. Valid Level-II certificate (ASNT/PCN)** **2. Passport** **3. PCC** Project Duration: Long Project Location**:QATAR** **Salary**: ₹5,000.00 - ₹8,000.00 per day **Benefits**: Commuter assistance Health insurance Provident Fund Experience**:10 Years required** or can...

  • Ect Technician

    2 months ago

    Noida, India IRC Engineering Services Pvt L td Full time

    We are Hiring **ECT TECHNICIAN** Job Description for ECT TECHNICIAN: 1. Well knowledge in **IRIS inspection** **2. Valid Level-II certificate (ASNT/PCN)** **3. Passport** **4. PCC** Project Duration: Long Project Location**:QATAR** **Salary**: ₹6,000.00 - ₹8,000.00 per day **Benefits**: Commuter assistance Health insurance Provident...

  • IT Technician

    3 weeks ago

    Noida, Uttar Pradesh, India Pioneer Venture Group Full time

    **Responsibilities**: - Serving as the first point of contact for IT support within the organisation - Installing, configuring and maintaining software and hardware components of computer and network systems - Diagnosing and troubleshooting software and hardware issues - Repairing and replacing damaged computer and network components - Ensuring the security...

  • Specialty Support Representative Ii

    1 month ago

    Noida, Uttar Pradesh, India UKG (Ultimate Kronos Group) Full time

    **Company Overview**: Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee...

  • Specialty Support Representative Ii

    6 days ago

    Noida, Uttar Pradesh, India UKG (Ultimate Kronos Group) Full time

    **Company Overview**: Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee...

  • Hair Patch Technician

    4 days ago

    Noida, Uttar Pradesh, India Skinfinity Derma Skin Hair & Laser Clinic Full time

    We are seeking a skilled and compassionate Hair Patch Technician to join our team. The Hair Patch Technician will be responsible for providing high-quality hair replacement solutions to clients suffering from hair loss due to various reasons. This role requires a blend of technical expertise, creativity, and exceptional customer service skills to ensure...

  • Hair Transplant Technician

    7 days ago

    Noida, Uttar Pradesh, India Skinfinity Derma Skin Hair & Laser Clinic Full time

    We are seeking a skilled and compassionate Hair Patch Technician to join our team. The Hair Patch Technician will be responsible for providing high-quality hair replacement solutions to clients suffering from hair loss due to various reasons. This role requires a blend of technical expertise, creativity, and exceptional customer service skills to ensure...

  • Lab Technician

    1 week ago

    Kanpur, Uttar Pradesh, India Portea Bureau Full time

    Position - Device Technician Location - Kanpur Experience - 1Min-3years, Fresher’s can also apply. Designation - Technician Working hours - 9 Hours, flexible as per project requirement. DMLT Lab Technician will be responsible for the day-to-day operations and maintenance of equipment, as well as providing technical support in the field. The Technician...

  • Aut Technician

    1 week ago

    Noida, Uttar Pradesh, India IRC Engineering Services Pvt L td Full time

    We are HiringAUT TECHNICIANJob Description for AUT TECHNICIAN:1. Valid Level-II certificate (ASNT/PCN)2. Passport3. PCCProject Duration: LongProject Location:QATARSalary: ₹5, ₹8,000.00 per dayBenefits:Commuter assistanceHealth insuranceProvident FundExperience:10 Years requiredor can whatsapp at *Schedule: Day shiftExperience:- total work: 10 years...

  • Eps and Ecg Technician

    4 days ago

    Noida, Uttar Pradesh, India Saral DX(OPC) Diagnostic Pvt Ltd Full time

    Kindly call on 9910661647 for interview schdule An EPS and ECG (Electrocardiogram) technician is responsible for conducting tests to record the electrical activity of patients' hearts. Here's a typical job description for an ECG technician: 1. **Performing ECG Tests**: Conducting electrocardiogram tests on patients using specialized equipment to record the...

  • Dialysis Technician

    4 weeks ago

    Sikandar, Agra, Uttar Pradesh, India UJALA CYGNUS RAINBOW HOSPITAL, AGRA Full time

    A Dialysis Technician, also known as a Hemodialysis Technician or Renal Dialysis Technician, plays a crucial role in the care of patients with kidney failure who require regular dialysis treatments. Here's a general overview of the job description for a Dialysis Technician: - **Patient Preparation**: Dialysis Technicians are responsible for preparing...

  • Echo Technician

    2 weeks ago

    Agra, Uttar Pradesh, India Apollo Clinic Full time

    **About Us**: **Apollo Clinic **in Agra is part of the renowned Apollo Hospitals Group, one of Asia's largest healthcare providers. With a commitment to delivering high-quality healthcare services, Apollo Clinic offers a comprehensive range of medical facilities and specialties to cater to the healthcare needs of the local community. **Position...

  • Payroll Associate Ii

    3 weeks ago

    Noida, Uttar Pradesh, India UKG (Ultimate Kronos Group) Full time

    **Company Overview**: Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee...

  • Solar Site Technician

    2 weeks ago

    Noida, India Glowfin Full time

    Following Roles and Responsibility of Site Technician i. Conducting Site Survey, Marking and prepare Sketch diagram as per Site Survey. ii. Marking of the plant iii. Installation of MMS, Modules and other equipment iv. Cable laying, routing, marking and testing v. Installation of Inverter, ACDB and DCDB. vi. Installation of Era thing and LA vii....

  • Cad Technician-reinforcement noida Walk-in

    5 days ago

    Noida, Uttar Pradesh, India SYSTRA Full time

    Country/Region: IN- Field: Engineering- Location: Noida, IN- Type of Contract: Permanent- Level of experience: 02-05 years- Job number: 42656**It has been more than 60 years since SYSTRA has garnered expertise that spans the entire spectrum of Mass Rapid Transit System. SYSTRA India’s valuable presence in India roots back to 1957, where SYSTRA worked on...