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Support Technician
2 weeks ago
**We are currently looking for a self-motivated and driven Support Technician to join a well-established and global leading specialist supplier based in Northampton.**
We are currently looking for a self-motivated and driven Support Technician to join a well-established and global leading specialist supplier based in Northampton. This is a permanent, office-based role, working full time hours, 8.30am-5pm Monday - Friday, and paying up to £28K dependant on experience, plus bonus.
If you are looking to join a growing, family owned business and enjoy a challenge, then this might be the role for you
The Role:
- Efficiently answer support phone calls for all equipment and software
- Provide technical support to customers and go through all troubleshoot options and the first line support procedure
- Escalate issues further to second line support when required
- Responsible for sending out loan equipment and spare parts to customers
- Talking customers through spare parts replacement / repairs over the phone or via video
- Carry out remote software installs on new equipment
- Raise technical cases on the CRM system and create quotes
- Liaise with internal teams on customer / client requests and queries
You:
- Outstanding communication skills both written and verbal
- Posses solid analytical and problem-solving skills
- Previous experience providing technical / first line support
- Ability to work under pressure and to deadlines
- Highly organised with attention to detail
- Demonstrates professionalism and a positive, can-do attitude
The Package:
- £28K salary moving up to £30K after successful probationary period
- Bonus
- Full training given
- 20 days holiday plus bank holidays
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