IT Support Technician Ii
6 months ago
**Company Overview**:
Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for?
**Description & Qualifications**:
Description
Provide internal technical support for our end users through Phone, Chat, or other channels to quickly and efficiently resolve incidents and process requests.
Has frequent interactions with customers, analytical & business staff & therefore, must be effective in interpersonal communications and problem solving.
Uses a high degree of patience and problem management techniques to solve problems and follow through on resolution with users.
Assist with Ticket Queue Management and Access Management Tasks.
Responsible for client-side imaging technologies for all supported software and hardware platforms.
Attends project/product meetings & maintains a current level of knowledge & training in related disciplines.
Keeps up with current & future client technologies, infrastructure operations & industry best practices & certifications.
Flexible and willingness to work in 24*7 environment (7:00 - 16:00, 15:00 - 00:00, and 23:00 - 08:00 Shifts)
Primary/Essential Duties and Key Responsibilities:
Coordinate and/or perform fixes over the Phone/Chat/or any other introduced channels
Diagnose/troubleshoot issues and provide assistance to colleagues ensuring they are dealt with in a pleasant, professional and timely manner
Maintain working relationships with all IT & business resources, acts as the liaison between support staff & senior technical resources
Ensure proper/accurate/up-to-date documentation and categorization for all problems, incidents and requests
Responsible for escalating all incidents and requests to appropriate support teams when resolution or process is unknown or out-of-scope in a timely manner
Active Directory knowledge including understanding of GPO, Office 365, user/computer/exchange accounts, administration for imaging, management & client patching as needed
Install, configure, test, maintain, monitor, and troubleshoot end-user workstation devices, mobile devices and related hardware and software to meet delivered requirements for desktop service levels.
Serve as an information hub to route internal and external requests to the appropriate resource and follow the escalation structure when applicable.
Generate/Create ad-hoc incident ticket reports as needed
**Qualifications**:
Required Qualifications:
(Knowledge, Skills and Abilities)
Customer Service skills
Empathy
Strong analytical skills
Technical Troubleshooting
Teamwork
Good communications skills
Technical proficiency with Windows and Mac Operating Systems
General configuration knowledge of iOS and Android-based mobile devices
Must speak and write English fluently
Exemplary attendance and punctuality
(Experience, Education, Certification, License and Training)
Associate degree
Preferred Qualifications:
Basic networking skills
Experience with ServiceNow
ITIL Foundations
3-5 years of relevant work experience (US Customers).
Physical Requirements:
This component is important and key for compliance with the Americans with Disabilities Act (ADA).
Able to lift up to 30 lbs
**EEO Statement**:
**Equal Opportunity Employer**
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
-
IT Service Desk Technician Ii
6 months ago
Noida, India BorderlessMind Full time**Position Title**: IT Service Desk Technician II **Department**: Information Technology **Reports to**: Manager, Service Desk **Location**: Remote Position Narrative (Overview) - As the IT Service Desk Technician II, you will provide expertise in Information Technology to all employees. You will be responsible for resolving IT support requests as well...
-
IT Support Technician Ii
6 months ago
Noida, Uttar Pradesh, India UKG (Ultimate Kronos Group) Full time**Company Overview**: Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee...
-
IT Support Technician Ii
6 months ago
Noida, Uttar Pradesh, India UKG (Ultimate Kronos Group) Full time**Company Overview**: Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee...
-
IT Support Technician
3 months ago
uttar pradesh, India Cognex Corporation Full timePosition: IT Support Technician Working location: NoidaSupport region: EuropeEssential Functions:Provides Help Desk first point of contactsupport for Cognex users by fielding basic, routine requests via Zendesk, phone, and walk-ins.Conducts basic troubleshooting and diagnosis of hardware and software issues.Ensures requests are either resolved or escalated...
-
Aut Technician
5 months ago
Noida, India IRC Engineering Services Pvt L td Full timeWe are Hiring **AUT TECHNICIAN** Job Description for AUT TECHNICIAN: **1. Valid Level-II certificate (ASNT/PCN)** **2. Passport** **3. PCC** Project Duration: Long Project Location**:QATAR** **Salary**: ₹5,000.00 - ₹8,000.00 per day **Benefits**: Commuter assistance Health insurance Provident Fund Experience**:10 Years required** or can...
-
Ect Technician
5 months ago
Noida, India IRC Engineering Services Pvt L td Full timeWe are Hiring **ECT TECHNICIAN** Job Description for ECT TECHNICIAN: 1. Well knowledge in **IRIS inspection** **2. Valid Level-II certificate (ASNT/PCN)** **3. Passport** **4. PCC** Project Duration: Long Project Location**:QATAR** **Salary**: ₹6,000.00 - ₹8,000.00 per day **Benefits**: Commuter assistance Health insurance Provident...
-
IT Support Technician
6 months ago
Noida, Uttar Pradesh, India Yesventive IT Labs Pvt Ltd Full timeGreetings..!! We are hiring **IT Tech Support Engineer for IT Company..** **Monday to Friday** **Experience: 1 year to 4years** **Technical Support Specialist Responsibilities**: 1. Excellent problem-solving and troubleshooting skills. 2. The ability to communicate technical information in an accessible manner to non - technical employees. 3. A process...
-
IT Technician
6 months ago
Noida, Uttar Pradesh, India Pioneer Venture Group Full time**Responsibilities**: - Serving as the first point of contact for IT support within the organisation - Installing, configuring and maintaining software and hardware components of computer and network systems - Diagnosing and troubleshooting software and hardware issues - Repairing and replacing damaged computer and network components - Ensuring the security...
-
Specialty Support Representative Ii
6 months ago
Noida, Uttar Pradesh, India UKG (Ultimate Kronos Group) Full time**Company Overview**: Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee...
-
Av Event Technician
3 months ago
Noida, Uttar Pradesh, India Kinly Full timeRole: AV Event Technician Contract Type: Permanent Location: Noida, India The Event Technician’s prime function is to provide operational support to customers for all aspects of audio visual, video conference, digital signage and presentation technologies used. The position involves a high degree of exposure, working sometimes with executive management...
-
Hair Patch Technician
6 months ago
Noida, Uttar Pradesh, India Skinfinity Derma Skin Hair & Laser Clinic Full timeWe are seeking a skilled and compassionate Hair Patch Technician to join our team. The Hair Patch Technician will be responsible for providing high-quality hair replacement solutions to clients suffering from hair loss due to various reasons. This role requires a blend of technical expertise, creativity, and exceptional customer service skills to ensure...
-
Hair Transplant Technician
6 months ago
Noida, Uttar Pradesh, India Skinfinity Derma Skin Hair & Laser Clinic Full timeWe are seeking a skilled and compassionate Hair Patch Technician to join our team. The Hair Patch Technician will be responsible for providing high-quality hair replacement solutions to clients suffering from hair loss due to various reasons. This role requires a blend of technical expertise, creativity, and exceptional customer service skills to ensure...
-
Anesthesia Technician
3 months ago
Lucknow, Uttar Pradesh, India Wellsun Medicity Full timePrepare anesthesia equipment and supplies: An Anesthesia Technician is responsible for setting up and maintaining anesthesia machines, monitors, and other equipment in the operating room. They ensure that all equipment is functioning properly, calibrated, and sterile before each surgery. - Assist in the administration of anesthesia: During surgical...
-
Lab Technician
6 months ago
Kanpur, Uttar Pradesh, India Portea Bureau Full timePosition - Device Technician Location - Kanpur Experience - 1Min-3years, Fresher’s can also apply. Designation - Technician Working hours - 9 Hours, flexible as per project requirement. DMLT Lab Technician will be responsible for the day-to-day operations and maintenance of equipment, as well as providing technical support in the field. The Technician...
-
IT Technician
1 month ago
Kanpur, Uttar Pradesh, India IDEAL PLACEMENT Full timeProfile - **CCTV Techanician** Location - **Ratan Lal Nager, Kanpur** Salary - **10,000 - 12,000/pm** Experience - **Fresher & Experience both can apply** - **Must have Own Bike & DL** **Job Description: - ** A CCTV (closed-circuit television) Technician is **responsible for monitoring, diagnosing, installing, configuring, and maintaining CCTV camera...
-
Corporate IT Technician
2 weeks ago
Noida, Uttar Pradesh, India Daten Technology Solutions Full timeWe are looking for a hands-on IT Technician with hands-on experience setting up, securing and enabling IT infrastructure including corporate systems and individual workstations. **Responsibilities** - Set up workstations with computers and necessary peripheral devices (routers, printers etc.) - Check computer hardware (HDD, mouses, keyboards etc.) to ensure...
-
Dialysis Technician
6 months ago
Sikandar, Agra, Uttar Pradesh, India UJALA CYGNUS RAINBOW HOSPITAL, AGRA Full timeA Dialysis Technician, also known as a Hemodialysis Technician or Renal Dialysis Technician, plays a crucial role in the care of patients with kidney failure who require regular dialysis treatments. Here's a general overview of the job description for a Dialysis Technician: - **Patient Preparation**: Dialysis Technicians are responsible for preparing...
-
Eps and Ecg Technician
6 months ago
Noida, Uttar Pradesh, India Saral DX(OPC) Diagnostic Pvt Ltd Full timeKindly call on 9910661647 for interview schdule An EPS and ECG (Electrocardiogram) technician is responsible for conducting tests to record the electrical activity of patients' hearts. Here's a typical job description for an ECG technician: 1. **Performing ECG Tests**: Conducting electrocardiogram tests on patients using specialized equipment to record the...
-
IT Support Technician
2 months ago
Noida, India Cognex Corporation Full timePosition: IT Support Technician Working location: Noida Support region: Europe Essential Functions: Provides Help Desk first point of contactsupport for Cognex users by fielding basic, routine requests via Zendesk, phone, and walk-ins. Conducts basic troubleshooting and diagnosis of hardware and software issues.Ensures requests are either resolved or...
-
IT Support Technician
2 months ago
noida, India Cognex Corporation Full timePosition: IT Support Technician Working location: NoidaSupport region: EuropeEssential Functions:Provides Help Desk first point of contactsupport for Cognex users by fielding basic, routine requests via Zendesk, phone, and walk-ins.Conducts basic troubleshooting and diagnosis of hardware and software issues.Ensures requests are either resolved or escalated...