IT Service Desk

2 weeks ago

Hyderabad, India Advanced Micro Devices, Inc Full time

Overview:
**WHAT YOU DO AT AMD CHANGES EVERYTHING**

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. This is who we are at our best. One Company. One Team.

AMD together we advance_

**Responsibilities**:
**Service Desk Management**

**THE ROLE***:
In this role, you’ll be part of the IT Service Desk team, helping to lead the Service Desk in the timely response & resolution of incidents and in the provisioning of IT services to AMD employees. With a focus on user experience and operational excellence, you will work with teams across IT and the business to implement continuous improvements to IT support services through analysis, automation and self service

**KEY RESPONSIBILITIES**:
- Leading a team of support technicians providing efficient and high quality first level IT support to all AMD employees.- Ensuring that Service Levels (SLAs) are being met. This includes monitoring and reporting on key performance indicators to ensure the team is meeting expected targets.- Developing and implementing policies and procedures and ensuring that all incidents & service requests are handled according to the defined standards.- Managing escalations for end users to ensure that they are resolved in a timely manner.- Building and maintaining relationships with key stakeholders, including IT Teams, users and vendors.- Participate in the development and implementation of IT projects and initiatives to ensure a smooth transition to operational support.- Monitoring and reporting on support data, including trend analysis, identifying areas for service improvement, analysing feedback to determine inefficiencies and opportunities for a better user experience.

**PREFERRED EXPERIENCE**:
- Strong knowledge of IT Service Management standards including the ITIL framework.
- Working experience in providing user support in a corporate environment.- Experience with configuring, using and reporting from service desk tools and systems.- Good track record in User Experience, partnering with key stakeholders and implementing continuous improvement processes.- Excellent communications and interpersonal skills, strong analytical and problem-solving abilities.

**ACADEMIC CREDENTIALS**:
- Bachelor's Degree in Information Technology, Engineering, or related field- At least 3 years experience working in IT Service Management, Service Desk management, or a similar role

LI-NS2

Qualifications:

- Benefits offered are described: _AMD benefits at a glance.

  • Service Desk Analyst

    Found in: Whatjobs IN C2 - 2 weeks ago

    Hyderabad, India Wipro Full time

    Role PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...

  • IT Service Desk

    2 weeks ago

    Bhimavaram, Hyderabad / Secunderabad, Telangana, India Kaizen SRA Technologies Private Limited Full time

    IT Service DeskExp: 1- 3yearsJob Location: Hyderabad/BhimavaramPrevious experience in a service desk or customer support role is a plus. • Strong understanding of desktop operating systems, software applications, and hardware components. • Excellent communication and interpersonal skills. • Ability to prioritize and manage time effectively in a...

  • Service Desk Lead

    Found in: Whatjobs IN C2 - 3 weeks ago

    Hyderabad, India LTIMindtree Full time

    7+ of years’ experience in Voice based service desk support. In that 3+ years of experience as a Service desk leadExcellent written & Verbal communication skillsExperience in preparing monthly/weekly status reports.Good knowledge in Excel and PPTPossess ability to work independently and with minimal supervision.Effectively communicate with other...

  • Service Desk Technician

    Found in: Whatjobs IN C2 - 2 weeks ago

    Hyderabad, India Experian Full time

    Job DescriptionThis role is a Service Desk Technician supporting Experian MCE’s Hyderabad Contact Center.The key role of the MCE Service Desk is to be the single point of contact to address and quickly resolve technical issues raised by the end user. The Service Desk operates as a technical resource providing support, testing, and initial triage whenever...

  • Service Desk Lead

    Found in: Whatjobs IN C2 - 3 weeks ago

    Hyderabad, India LTIMindtree Full time

    7+ of years’ experience in Voice based service desk support. In that 3+ years of experience as a Service desk lead Excellent written & Verbal communication skills Experience in preparing monthly/weekly status reports. Good knowledge in Excel and PPT Possess ability to work independently and with minimal supervision. Effectively communicate with other...

  • Service Desk Technician

    Found in: Whatjobs IN C2 - 3 weeks ago

    hyderabad, India Experian Full time

    Job Description This role is a Service Desk Technician supporting Experian MCE’s Hyderabad Contact Center.  The key role of the MCE Service Desk is to be the single point of contact to address and quickly resolve technical issues raised by the end user. The Service Desk operates as a technical resource providing support, testing, and initial...

  • Service Desk Technician

    Found in: Talent IN C2 - 3 weeks ago

    Hyderabad, India Experian Full time

    Job Description This role is a Service Desk Technician supporting Experian MCE’s Hyderabad Contact Center.  The key role of the MCE Service Desk is to be the single point of contact to address and quickly resolve technical issues raised by the end user. The Service Desk operates as a technical resource providing support, testing, and initial...

  • IT Service Desk

    2 days ago

    Madhapur, Hyderabad, Telangana, India Locuz Enterprise Solutions Full time

    3+ years of previous IT Service Desk experience. Call handling experience is mandatory 1st and 2nd line Support-troubleshooting of IT-related problems with software and Hardware, Windows, Laptops, PCs, and Printers Troubleshoot basic network issues Basic knowledge of office 365. Basic knowledge of Active directory Knowledge of Citrix is an additional...

  • Technical Associate – Service Desk

    Found in: Talent IN C2 - 2 weeks ago

    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • IT Service Desk Engineer

    Found in: Whatjobs IN C2 - 2 weeks ago

    Hyderabad, India ProArch Full time

    We are looking for an IT Service Desk Engineer to join our team and provide excellent technical support to our internal and external customers. You will be responsible for resolving a variety of IT issues, ranging from hardware and software problems, network and security issues, cloud and backup solutions, and user support and training. You will also be...

  • Service Desk Technician

    2 weeks ago

    Hyderabad, India Cubic Corporation Full time

    Business Unit: Cubic Corporation Company Details: Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We’re the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the leading...

  • Service Desk Tier 2 with 0365

    3 days ago

    Hyderabad, India Base8 Inc Full time

    **Who We Are**: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and...

  • IT Service Desk Engineer

    Found in: Talent IN C2 - 3 weeks ago

    Hyderabad, India ProArch Full time

    We are looking for an IT Service Desk Engineer to join our team and provide excellent technical support to our internal and external customers. You will be responsible for resolving a variety of IT issues, ranging from hardware and software problems, network and security issues, cloud and backup solutions, and user support and training. You will also be...

  • IT Service Desk Engineer

    Found in: Whatjobs IN C2 - 3 weeks ago

    hyderabad, India ProArch Full time

    We are looking for an IT Service Desk Engineer to join our team and provide excellent technical support to our internal and external customers. You will be responsible for resolving a variety of IT issues, ranging from hardware and software problems, network and security issues, cloud and backup solutions, and user support and training. You will also be...

  • Retail Service Desk Senior Manager

    Found in: Talent IN C2 - 3 weeks ago

    Hyderabad, India Ivy comptech Full time

    About The Role Job title: Retail Service Desk Senior Manager Location: Hyderabad, India Function: Operations Reports to: Head of Retail Support No. of direct reports: 4 No. of non-direct reports: 28 Budgetary responsibility: NGR/P&L: Purpose of role We’re Entain. Powered by our very own technology and building products...

  • Team Lead Service Desk

    2 weeks ago

    Hyderabad / Secunderabad, Telangana, India Tech Mahindra Limited Full time

    Job Title :  Team Lead Service Desk Location : Hyderabad Experience : Minimum 1-2yrs as Team Lead Skills :• 1-2years experience in managing a team preferably in Service Desk / Helpdesk / Technical Support / Contact Center background' Job Description :'• Complete knowledge of the process procedures & regular updating of the Service Desk...

  • Team Lead Service Desk

    2 weeks ago

    Hyderabad / Secunderabad, Telangana, India Tech Mahindra Limited Full time

    Job Title : Team Lead Service Desk Location : Hyderabad Experience : Minimum 1-2yrs as Team Lead Skills ': 1-2years experience in managing a team preferably in Service Desk / Helpdesk / Technical Support / Contact Center background'.Job Description :• Complete knowledge of the process procedures & regular updating of the Service Desk...

  • Service Desk Solutions

    Found in: Whatjobs IN C2 - 3 weeks ago

    hyderabad, India Anicalls (Pty) Ltd Full time

    • 1+ years experience in a helpdesk environment, specifically Tier l Help Desk• 1+ years experience providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware• 1+ years experience responding to and triage queries via email and over the phone• Enable and troubleshoot user accounts in...

  • Service Desk L1 Technician

    Found in: Whatjobs IN C2 - 2 weeks ago

    Hyderabad, India Milestone Full time

    OverviewMilestone Technologies, Inc. is seeking a Service Desk L1 Technician to assist in the management of IT operations and application support. This position is responsible for maintaining quality IT services and driving change for the business.Our goal is to deliver excellent technical and non-technical support with outstanding customer service and...

  • Service Desk L1 Technician

    Found in: Talent IN C2 - 3 weeks ago

    Hyderabad, India Milestone Full time

    Overview Milestone Technologies, Inc. is seeking a Service Desk L1 Technician to assist in the management of IT operations and application support. This position is responsible for maintaining quality IT services and driving change for the business. Our goal is to deliver excellent technical and non-technical support with outstanding customer service...