IT Service Desk Engineer

3 weeks ago

Hyderabad, India ProArch Full time
We are looking for an IT Service Desk Engineer to join our team and provide excellent technical support to our internal and external customers. You will be responsible for resolving a variety of IT issues, ranging from hardware and software problems, network and security issues, cloud and backup solutions, and user support and training. You will also be involved in maintaining and updating client IT infrastructure, systems, and policies.

ResponsibilitiesProvide first and second level IT support to external customers via phone, email, chat, and remote access.Log, track, and update all IT incidents and requests in the IT Service Management system.Analyse, diagnose, and resolve IT issues in a timely and efficient manner.Escalate complex or unresolved issues to the appropriate IT team or vendor.Follow up with customers to ensure their issues are resolved and they are satisfied with the service.Maintain and update the IT knowledge base and documentation.Configure and maintain IT hardware and software, including servers, desktops, laptops, mobile devices, printers, scanners, and other peripherals.Perform regular backups and restores of data and systems.Monitor and maintain the IT network and security, including firewalls, switches, wireless, and VPN.Assist in the implementation and administration of cloud-based solutions, such as Entra, Azure, M365, Remote Desktop, and Azure Virtual DesktopAssist in the deployment and management of remote devices, using Intune and other tools.Provide user training and support on IT systems and applications.Participate in IT projects and initiatives.Stay updated on the latest IT trends, technologies, and best practices.RequirementsExcellent communication skills, both written and oral, with the ability to explain technical concepts to non-technical usersAttention to detail and a high level of accuracy in troubleshooting and documentation.Highly customer focused, with a friendly and professional attitude and a commitment to customer satisfactionExperience in IT Service Desk of 5 years or more, preferably in an MSP environment.Knowledge and experience of on-premise servers, desktops, firewalls, switches, wireless, and other IT hardware and softwareUser support, including printing and application support, for a variety of software and systems, such as Microsoft Office, Adobe, and other business applications.Support of VPN and secure remote access for users working from home or on the roadExperience and familiarity with Entra, Azure, M365, and other cloud-based solutions.Experience and familiarity with Remote Desktop and Azure Virtual Desktop, and the ability to set up and manage virtual machines and environments.Experience and familiarity with Intune and other remote management tools, and the ability to monitor, update, and secure devices remotely.Experience and familiarity with backup solutions, such as Veeam, and the ability to ensure data protection and recovery.

  • IT Service Desk Engineer

    1 month ago

    Hyderabad, India ProArch Full time

    We are looking for an IT Service Desk Engineer to join our team and provide excellent technical support to our internal and external customers. You will be responsible for resolving a variety of IT issues, ranging from hardware and software problems, network and security issues, cloud and backup solutions, and user support and training. You will also be...

  • IT Service Desk Engineer

    1 month ago

    hyderabad, India ProArch Full time

    We are looking for an IT Service Desk Engineer to join our team and provide excellent technical support to our internal and external customers. You will be responsible for resolving a variety of IT issues, ranging from hardware and software problems, network and security issues, cloud and backup solutions, and user support and training. You will also be...

  • Service Desk Analyst

    3 weeks ago

    Hyderabad, India Wipro Full time

    Role PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...

  • Help Desk Engineer

    2 weeks ago

    Hyderabad, India 2104 Merative Technologies India Private Limited Full time

    Join a team dedicated to supporting the crucial mission of improving health outcomes.At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences...

  • Quality Coach

    1 month ago

    Hyderabad, India Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...

  • Supervisor Service Desk

    1 month ago

    hyderabad, India Diebold Nixdorf Full time

    Provides leadership and oversight to the Service Desk Support group. Provides assistance to customers, addressing trouble tickets and related calls, emails and chat requests. Assists customers in placing orders and provides information about order status, changes and returns. Addresses customer generated questions, comments or complaints about DN products...

  • Supervisor Service Desk

    1 week ago

    Hyderabad, India Diebold Nixdorf Full time

    Provides leadership and oversight to the Level 2 Service Desk Support group. Provides assistance to customers, addressing trouble tickets and related calls, emails and chat requests. Assists customers in placing orders and provides information about order status, changes and returns. Addresses customer generated questions, comments or complaints about DN...

  • Supervisor Service Desk

    7 days ago

    hyderabad, India Diebold Nixdorf Full time

    Provides leadership and oversight to the Level 2 Service Desk Support group. Provides assistance to customers, addressing trouble tickets and related calls, emails and chat requests. Assists customers in placing orders and provides information about order status, changes and returns. Addresses customer generated questions, comments or complaints about DN...

  • Help Desk Engineer

    2 weeks ago

    hyderabad, India 2104 Merative Technologies India Private Limited Full time

    Join a team dedicated to supporting the crucial mission of improving health outcomes. At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life...

  • Help Desk Engineer

    3 weeks ago

    Hyderabad, India 2104 Merative Technologies India Private Limited Full time

    Join a team dedicated to supporting the crucial mission of improving health outcomes. At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life...

  • Process Associate – Workplace Services Service Desk

    6 days ago

    hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Process Associate – Workplace Services Service Desk

    6 days ago

    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Supervisor Service Desk

    1 month ago

    Hyderabad, Telangana, India Diebold Nixdorf Full time

    Provides leadership and oversight to the Service Desk Support group. Provides assistance to customers, addressing trouble tickets and related calls, emails and chat requests. Assists customers in placing orders and provides information about order status, changes and returns. Addresses customer generated questions, comments or complaints about DN products...

  • Technical Associate – Service Desk

    2 weeks ago

    hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Technical Associate – Service Desk

    3 days ago

    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Technical Associate – Service Desk

    4 weeks ago

    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Service Desk Technician L1

    4 days ago

    Hyderabad, Telangana, India Milestone Technologies, Inc. Full time

    **Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...

  • Service Desk L1 Technician

    1 month ago

    Hyderabad, India Covestic Full time

    Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...

  • Service Desk L1 Technician

    1 month ago

    Hyderabad, India Milestone Technologies, Inc. Full time

    **Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...

  • Retail Service Desk Senior Manager

    1 month ago

    Hyderabad, India Ivy comptech Full time

    About The Role Job title: Retail Service Desk Senior Manager Location: Hyderabad, India Function: Operations Reports to: Head of Retail Support No. of direct reports: 4 No. of non-direct reports: 28 Budgetary responsibility: NGR/P&L: Purpose of role We’re Entain. Powered by our very own technology and building products...