IT Support
2 weeks ago
**Codelattice** is a digital technology solutions provider established in 2009, with operations in eight countries. NASSCOM recently featured us as one of the top 17 inclusive companies in India. In addition, Codelattice is among the top 15 companies in the Clutch’s Leaders Matrix rating for Node.JS and Java development companies in Canada in May 2021.
**Experience : Freshers**
**Work mode: Work from home**
**Job Summary**:
As a **Technical Support Specialist**, you will play a pivotal role in providing technical assistance and support to customers and internal stakeholders. You will be responsible for troubleshooting and resolving technical issues, maintaining documentation, and assisting in the implementation of technical solutions. This role requires strong communication skills, attention to detail, and a passion for problem-solving.
**Responsibilities**:
- **Issue Resolution**: Diagnose and resolve technical hardware and software issues, including but not limited to networking problems, software configuration, and hardware malfunctions. Document troubleshooting steps and resolutions for future reference.
- **Customer Communication**: Communicate technical solutions to customers in a clear and understandable manner, ensuring that they are fully informed and satisfied with the resolution of their issues. Maintain a high level of professionalism and empathy in all customer interactions.
- **Documentation**: Create and maintain documentation related to technical support procedures, troubleshooting guides, and knowledge base articles. Ensure that documentation is accurate, up-to-date, and easily accessible to the support team and customers.
- **Collaboration**:Collaborate with cross-functional teams, including product development, engineering, and quality assurance, to identify and resolve complex technical issues. Provide feedback on product improvements and contribute to the continuous improvement of support processes.
- **Quality Assurance**:Participate in quality assurance activities to ensure the reliability and effectiveness of technical support services. Perform testing and validation of software updates, patches, and new features to identify and prevent potential issues.
- **Training and Development**:Stay updated on industry trends, new technologies, and best practices in technical support. Participate in training sessions and workshops to enhance technical skills and knowledge.
**Qualifications**:
- Bachelor's degree in any field.
- **Hindi Speaking skill mandatory**:
- Previous experience in a technical support role or customer service role is advantageous.
- Strong problem-solving skills and ability to troubleshoot technical issues independently.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
- Proficiency in using help desk software and remote support tools.
- Ability to work collaboratively in a fast-paced environment and prioritize tasks effectively.
**Benefits**:
- Paid sick time
- Provident Fund
- Work from home
Shift:
- Day shift
- Evening shift
- Night shift
- Rotational shift
**Language**:
- English (required)
Work Location: Remote
-
IT Support
5 months ago
Thrissur, Kerala, India Skybertech IT Innovations Pvt Ltd Full time**IT Support - Jewellery Business** **Location : Thrissur and Palakkad** **## Job Description** **## Responsibilities** 1. **Provide IT Support**: Respond to IT issues; hardware maintenance, software, networking, etc. 2. **System Maintenance**: Ensure systems are updated and running efficiently. Manage system backups, security, and firewalls. 3. **User...
-
Project Associate Intern Operations
2 months ago
Calicut, Kerala, India SCALEUP IT SOLUTION Full timeLooking for freshers MBA is required **Key Responsibilities** - Assist in the planning and coordination of projects from start to finish. - Conduct research and analysis to support project objectives. - Collaborate with cross-functional teams to ensure timely project delivery. - Prepare project documentation, reports, and presentations. - Track project...
-
Internship-mba/bba(Kerala)
5 months ago
Calicut, Kerala, India SCALEUP IT SOLUTION Full time#hr ,#Internship #human resource management SCALEUP MISSION Location: Kerala/Bangalore/Chennai Mode: Work from Home /Office Post: HR internship (Based on performance we will give permanent roll ) Key Responsibilities: - Assist in recruitment efforts, including job posting, resume screening, and scheduling interviews. - Support onboarding processes for...
-
Front Office Executive
1 month ago
Calicut, Kerala, India SCALEUP IT SOLUTION Full timewe are hiring hospital front offie/ executive guest relation A hospital front office job is typically involves a range of administration and customer service responsibilities. patient registration, Sheduling appointments, insurance verification, Communication, medical records management, payment processing, administrative support,...
-
Office Administrator
1 month ago
Calicut, Kerala, India SCALEUP IT SOLUTION Full timeThe Office Administrator will oversee the daily operations of the office, ensuring that it runs smoothly and efficiently. This role involves a variety of administrative tasks, providing support to staff and management, and ensuring that office resources are managed effectively. Technical...
-
Tele Caller Intern
4 weeks ago
Calicut, Kerala, India SCALEUP IT SOLUTION Full timeA Telecaller is responsible for making outbound calls to potential and existing customers to promote products or services, gather feedback, and provide information. This role is crucial for generating leads, maintaining customer relationships, and supporting sales initiatives. - **Communication**: Excellent verbal communication skills with a clear and...
-
Application Support Executive
5 months ago
Thrissur, Kerala, India LucidPlus IT Solutions LLP Full timeJob description: - SME who will be responsible for monitoring platforms and services, work with experienced architects, support on monitoring metrics, events and alerting, reporting and dashboarding. Key Responsibilities: - Develop and refine support processes for improved customer experience. - Generate reports with specific KPIs on team activities. -...
-
IT Sales Executive
5 months ago
Calicut, Kerala, India Innfinit IT ventures Pvt Ltd Full time**Job Title: Business Development Executive** **About Company**: We are one of the largest Services providers serving in India, majorly in Kerala and Middle East. Signing up our first client in the year 2004, with 20 years of hands-on experience in Hotel Management Solutions. We have built a strong platform for delivery of diverse digital management...
-
Account Executive
5 months ago
Calicut, Kerala, India Genius Attestation Services & IT Solution Pvt. Ltd. Full time**OFFICE TIMINGS 9.30 AM TO 6.00 PM** - KNOWLEDGE OF GST, TDS FILING, MS OFFICE. - Perform all accounting operations including Billing, A/R, A/P, GL,Cost Accounting, Inventory Accounting and Revenue Recognition - Coordinate and timely and prepare, verify and report accurate budget and financial forecasts and report variances of all business after initial...
-
Cloud Support Associate Trainee
5 months ago
Kochi, Kerala, India F9 INFOTECH IT SOLUTIONS PVT LTD Full time**Company description** Established in 2021, F9 welcomes you to a fusion of technology products and services. We partner with wide range of global partners and renowned brands to provide first class products and service to our valuable customers. We are engaged in providing Hospitality software solutions & Various IT Solutions to small, medium and...
-
Customer Support
7 days ago
Kochi, Kerala, India Chris Johnson Business IT Solutions Full timeWork directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services. - Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer...
-
Presales Executive
1 month ago
Kuthiravattom, Calicut, Kerala, India Acodez IT Solutions Pvt Ltd Full time**Key Responsibilities**: - **Proposal Preparation and Management**: - Create and send proposals and quotations to potential clients based on the requirements gathered by the sales team. - Customize proposals according to client needs, ensuring accuracy and relevance of content. - Follow up on sent proposals to clarify details, address questions, and move...
-
Tele Caller Executive
5 months ago
Calicut, India Accessories,Mobile & IT Full timeWe Need Telecaller-Sales & Marketing -Mobile Accessories & IT Call centre office in Puthiyapalam ,Calicut. Freshers also can apply. Language -English, Hindi & Malayalam Salary up to 15,000 Plus Incentives. Male & Female can apply. Training will be provided and Salary on the Training period, Head office in Bahrain ,Branch office in Calicut...
-
Wordpress Intern
5 months ago
Calicut, India Acodez IT Solutions Full timeAs an intern, you’ll collaborate with our skilled team, gaining hands-on experience in creating and customizing websites using WordPress. Throughout the 3 month program, you’ll learn the latest techniques, best practices, and tools in the industry. This internship serves as an excellent launchpad for your web development career, offering invaluable...
-
Digital Marketing Executive
5 months ago
Kochi, Kerala, India GS IT Full time**Job description** **Job description** **About Us** Global Surf, a Dubai-based digital agency, specializes in crafting exceptional websites and brand identities. Our mission is to enhance our clients' digital presence by creating engaging, customer-focused digital spaces informed by extensive research. We are seeking a talented and motivated Digital...
-
Digital Marketing Executive
5 months ago
Kochi, Kerala, India GS IT Full time**Job description** **About Us** Global Surf, a Dubai-based digital agency, specializes in crafting exceptional websites and brand identities. Our mission is to enhance our clients' digital presence by creating engaging, customer-focused digital spaces informed by extensive research. We are seeking a talented and motivated Digital Marketing Specialist to...
-
SAP B1 Technical Consultant
2 weeks ago
Kerala, India EXACORE IT SOLUTIONS PVT LTD Full timeJob Title : SAP B1 Technical Consultant Finance & SCM. Experience : 4 Years. Location : Remote - Part time. Job Summary : We are looking for a highly skilled SAP B1 Technical Consultant with 4 years of experience in Finance and Supply Chain Management (SCM). The ideal candidate will have expertise in report development, integration with MSSQL, and the...
-
IT Technician
1 day ago
Kochi, Kerala, India THINKERSSPOT IT SOLUTIONS Full timeWe need Diplomo/12th grade fresher or experience technician for field support for Network products / CCTV/ Computer support/ Biometric Access control / printers and other IT products. **Job Types**: Full-time, Fresher Pay: ₹9,691.64 - ₹15,000.00 per month **Benefits**: - Cell phone reimbursement - Health insurance - Internet reimbursement Shift: -...
-
Accounting Intern
5 months ago
Calicut, India Genius Attestation Services & IT Solution Pvt. Ltd. Full time**OFFICE TIMINGS 9.30 AM TO 6.30 PM** - KNOWLEDGE OF GST, TDS FILING, MS OFFICE. - Perform all accounting operations including Billing, A/R, A/P, GL,Cost Accounting, Inventory Accounting and Revenue Recognition - Coordinate and timely and prepare, verify and report accurate budget and financial forecasts and report variances of all business after initial...
-
Teamcenter Admin
5 months ago
Thiruvananthapuram, Kerala, India Negocios IT Solutions Full time**Teamcenter Admin** Team center support, Teamcenter architecture, CAD Integration, Implementation, Configuration, Scripting, Devops, Jenkins, Server clone, Active Workspace, Agile **Experience**: - Teamcenter: 5 years (preferred) Ability to Commute: - Thiruvananthapuram, Kerala (required) Ability to Relocate: - Thiruvananthapuram, Kerala: Relocate...