Operations Associate, Territory Planning

3 months ago

Gurugram Haryana, India Gartner Full time

**Description**:
**About this Role**:
The Territory Planning & Analytics (“TP&A”) team is at the center of delivering against our CEO’s top priorities - rapidly-growing the sales force and increasing sales productivity. We provide strategic advice to corporate and senior Sales leaders across the globe to ensure the best return on the company’s substantial annual investment in incremental sales professionals.

Territory Alignment team provides mission-critical support focused on efficiently translating strategy into action. Our ability to execute while continually innovating, automating, and enhancing our services is core to TP&A’s ability to meet the increasing needs of the broader business.

**What you will do**:
The associate will be responsible for leading and managing independently Operational Services to Sales Leaders and help drive NCVI (Net Contract Value Increase) by executing key processes and improving Territory Strategy for an assigned region. Independently drive and partner with TPA Stakeholders to help Sales Leaders take informed decisions in incremental Sales force and building optimal territories.

Execute on business-critical sales operations: Provide service support for core TP&A processes which include:

- Research & Extract effective leads for Sales teams using Company prospecting tools.
- Analyze the company database in comparison with Gartner’s data to extract actionable insights.
- Clients Service: Provide support to Gartner Sales Leaders
- Engage verbally and in writing with assigned Sales regions to provide timely and accurate resolution
- Work on ad-hoc operational projects with mínimal guidance
- Manage and resolve support requests from internal clients within service level agreements.
- Engage with Sales Leaders and partners with members across functions to deliver value
- Partner within and across teams to Identify gaps, problem solve and improve processes
- Conduct data analysis and support reporting needs.
- Prepare periodic excel reports for key stakeholders.
- Ensure data integrity by identifying discrepancies and updating datasets regularly.
- Successfully drive high complexity projects with mínimal guidance
- Stakeholder management and vendor management.
- Responsible for running Quality checks on deliverables for other team members and providing inputs/feedback.

**What you will need**:

- Bachelor’s degree, preferably in STEM discipline with up to 1 years of relevant experience in client service and/or service operations/delivery role
- Strong Communication skills - communicates in a clear and concise manner (written / verbal).
- Problem-Solving - breaks down problems and considers solutions, comfortable with quantitative analysis.
- Stakeholder Management - works effectively with stakeholders/partners/teams; builds / maintains good relationships.
- Strong Microsoft office skills, especially Excel, knowledge of VBA/Macros is a plus
- Knowledge of company prospecting tools is a plus. Example: Capital IQ, Zoominfo, D&B.
- High sense of urgency and attention to detail
- Process oriented with good analytical skills.

**What you will get**:

- Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP)
- Collaborative, team-oriented culture that embraces diversity.
- Professional development and unlimited growth opportunities

LI-MP4

**Who are we?**

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

**What makes Gartner a great place to work?**

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

**What do we offer?**

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