Customer Service

5 months ago


Perungalathur Chennai Tamil Nadu, India Connect Galaxy Full time

_**We are Hiring**_

**Designation**: Customer Service

**Process**: Blended (Voice & Non Voice)

**LOB**: Retail

**Salary**: 2.5LPA

**Shifts **; Rotational shift

**Skills**: Excellent Communication in English (Verbal or Written)

**Location**: Perungalathur, Chennai

**Fresher **& **Experience **can apply

**Roles & Responsibilities**:

- **Multichannel Support**:

- Ensure a seamless and consistent experience across all channels.
- **Training and Knowledge Management**:

- Equip customer service representatives with comprehensive product knowledge.
- Provide training on effective communication, problem-solving, and conflict resolution.
- **Inventory and Product Information**:

- Integrate customer service systems with inventory management to provide real-time product availability information.
- Ensure that representatives can access accurate and up-to-date information about products and promotions.
- **Order Fulfillment and Tracking**:

- Assist customers with order placement, tracking, and returns.
- Implement systems to provide accurate and timely order status updates.
- **Personalization**:

- Utilize customer data to personalize interactions and offers.
- Implement loyalty programs to reward repeat customers.
- **Complaint Resolution**:

- Establish efficient processes for handling customer complaints and resolving issues promptly.
- Monitor feedback and use it to identify areas for improvement.
- **Technology Integration**:

- Leverage technology, such as CRM (Customer Relationship Management) systems, to streamline customer interactions.
- Integrate with point-of-sale systems for a unified customer experience.
- **Staffing and Scheduling**:

- Ensure that there is adequate staffing during peak hours and seasons.
- Implement effective scheduling to meet customer demand.
- **Feedback and Analytics**:

- Gather customer feedback through surveys, reviews, and other channels.
- Utilize analytics to identify trends, measure customer satisfaction, and improve service.
- **Compliance and Security**:

- Ensure that customer service processes comply with relevant regulations.
- Implement security measures to protect customer information.
- **Continuous Improvement**:

- Regularly review and refine customer service processes based on feedback and performance metrics.
- Stay updated on industry best practices and implement improvements accordingly.

**Job Types**: Full-time, Permanent

**Salary**: ₹250,000.00 - ₹280,000.00 per year

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Perungalathur, Chennai, Tamil Nadu (required)

Ability to Relocate:

- Perungalathur, Chennai, Tamil Nadu: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 7200585293


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