Customer Assistance Coordinator

2 months ago


Mohali Punjab, India Mind map IT Solutions Full time

The main duty of this role involves furnishing assistance to customers regarding their concerns and questions. Customer Care Coordinators are accountable for handling customer inquiries, registering customer communication, and transmitting prompt, dependable responses to customers. In addition to guiding heightened issues, these individuals often collaborate with alternative departments to tackle complex customer problems and concerns.

**Duties and Responsibilities**
- Responding promptly up-to-date up-to-date inquiries and answering questions very well.
- Resolving cusupdated complaints and issues with empathy and a fine mindset.
- Documenting up-to-date interactions and any troubles in a professional and organized manner.
- preserving correct facts and 3177227fc5dac36e3e5ae6cd5820dcaa purchaser account facts.
- Coordinating with different crew participants updated make certain timely decision of patron issues.
- providing product and provider facts updated up-to-date and identifying opportunities for upselling or move-promoting.
- maintaining a excessive degree of know-how approximately merchandise, services, and company regulations up to date ensure regular and correct responses up to date up-to-date.
- monitoring up-to-date comments and escalating problems as vital updated managers or other departments inside the business enterprise.
- Contributing up-to-date a effective team environment and sharing ideas for process upgrades and consumer satisfaction.
- preserving a high degree of professionalism and patron attention in all interactions with up-to-date.

**Requirements**:

- strong analytical and problem-solving abilities
- excellent written and verbal conversation capabilities
- Familiarity with CRM software program like HubSpot, Zoho, and Salesforce
- understanding of the industry norms and practices
- proper time control and organizational abilties

Pay: ₹9,959.91 - ₹40,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person


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