Customer Care Executive

4 months ago


Domlur Bengaluru Karnataka, India NeoLotex Business Solutions Pvt Ltd Full time

**Handle a large volume of inbound and outbound calls in a timely manner**:

- **Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary**:

- **Identify customer needs, research issues, resolve complaints, and provide solutions**:

- **Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team**:

- **Recommend improvements for systems and processes to boost organizational efficiently.**:

- **Communication Skills**: E**xcellent verbal and written communication abilities.**:

- **Problem-Solving: Strong aptitude for troubleshooting and resolving issues.**:

- **Experience: Previous customer service experience is a plus but not required.**:

- **Tech-Savvy: Familiarity with CRM software and customer service tools.**:

- **Attitude: Empathetic, patient, and positive with a desire to help others.**

**✨ Why Join Us?**
- C**ompetitive salary and comprehensive benefits package.**:

- **Opportunities for career growth and professional development.**:

- **Supportive and friendly work environment.**

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
- Customer care executive: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)
- Malayalam,Hindi (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Willingness to travel:

- 100% (preferred)

Work Location: In person

**Speak with the employer**
+91 9538000595
Application Deadline: 10/09/2024



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