Customer Service Representative

2 months ago


Noida Uttar Pradesh, India Arihant Publications India Limited Full time

**Key Responsibilities**

**1. Customer Service Support**:
Follow up with customers to confirm their details and enter them correctly in CRM.

Assist customers with product selection, order placements, and tracking.

Manage book orders, returns, and refunds according to company policies.

**2. Data Entry and Order Processing**
- Accurately enter customer details, inventory data, and sales information into the company’s CRM or data management system.
- Maintain updated and accurate records of customer profiles and transaction history.
- Review and ensure data integrity, making corrections where necessary.

**3. Collaboration and Reporting**
- Work closely with the sales and marketing teams to ensure smooth communication and assist in promotional activities.
- Generate and provide regular sales reports to management.
- Participate in team meetings and share insights to improve customer service processes.

**Qualifications and Skills**
- Intermediate or a Bachelor’s Degree (Freshers can also apply)
- Previous experience in customer service and/or data entry roles, will be preferred but is not mandatory.
- Strong typing and data entry skills with high accuracy and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel)
- Excellent written and verbal communication skills in English and Hindi is a must
- Strong organizational and multitasking abilities.

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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