Client Service Executive
3 weeks ago
Responsible for ensuring smooth implementation of brand strategy, plans as well as ensuring delivery of highest quality digital marketing solutions & services to clients.
- Work as a day-to-day point of contact between the client and internal team.
- Work closely with the client to understand the client’s business strategy, plans & requirements
- Work with the team to help develop brand strategy including digital marketing strategy & execution plans for the client. This would entail close coordination with the client & their team.
- Develop and finalize marketing plans with the client to proactively drive initiatives.
- Serve as a resource for the Organisation with respect to translation of client requirements for implementation on various digital initiatives including specific campaign plans.
- Developing effective communication platforms for clients and staff.
- Inspiring repeat business from clients.
- Conducting customer service workshops and presentations.
- Monitoring and measuring client satisfaction.
- Liaising with different departments about client queries.
- Offering advice to clients on services and products.
- Developing surveys and capturing client information.
- Participating in marketing campaigns.
- Dealing with client requests and troubleshooting problems.
**Client Services Manager Requirements**:
- Business degree or related qualification.
- Strong communication skills.
- Ability to meet deadlines.
- Computer literacy.
- Calm, polite, and professional behavior.
- Reliable and self-motivated.
- General business knowledge.
- High service orientation.
- Have experince 1 - 3 years
**Salary**: ₹10,000.00 - ₹25,000.00 per month
Schedule:
- Morning shift
Ability to commute/relocate:
- Mumbai - 400072, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
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