Client Servicing Executive
3 weeks ago
Role Description
This is a full-time on-site role for a Client Servicing Executive. The Client Servicing Executive will handle client services, build client relations, create and deliver presentations, provide excellent customer service, and manage accounts.
Qualifications
- Determining client needs by conducting in-person or electronic meetings to outline their digital goals.
- Developing and implementing a comprehensive digital strategy for assigned clients.
- Overseeing the client's online presence and identifying areas of improvement.
- Presenting effective social media strategies and training to clients when needed.
- Analyzing the effectiveness of digital strategies by tracking metrics such as customer conversion rates and cost-per-click.
- Creating and maintaining positive, long-term relationships with clients to build trust.
- Writing reports on digital advertising campaign performance on a monthly or weekly basis.
- Acting as a point of contact for clients to address any digital management queries or concerns.
- Keeping abreast with the digital industry.
Client Servicing Executive Requirements:
- A bachelor's degree in marketing, communication, or a related field.
- A certification in digital marketing management is preferred.
- At least three years of experience as a digital account manager or a similar role.
- Excellent knowledge of digital best practices, marketing strategies, and social media management.
- Familiarity with social media and digital platforms, such as Twitter, Facebook, Instagram, email marketing, and Google+.
- Proficiency in digital marketing tools, such as Buffer, HootSuite, and Google Analytics.
- Good communication and interpersonal skills.
- Ability to thrive under pressure and work independently in a fast-paced environment.
- Solid organizational and time management skills.
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