Client Servicing Executive

3 weeks ago


Mumbai, India Koffeetech Communications Full time

Role Description

This is a full-time on-site role for a Client Servicing Executive. The Client Servicing Executive will handle client services, build client relations, create and deliver presentations, provide excellent customer service, and manage accounts.


Qualifications


  • Determining client needs by conducting in-person or electronic meetings to outline their digital goals.
  • Developing and implementing a comprehensive digital strategy for assigned clients.
  • Overseeing the client's online presence and identifying areas of improvement.
  • Presenting effective social media strategies and training to clients when needed.
  • Analyzing the effectiveness of digital strategies by tracking metrics such as customer conversion rates and cost-per-click.
  • Creating and maintaining positive, long-term relationships with clients to build trust.
  • Writing reports on digital advertising campaign performance on a monthly or weekly basis.
  • Acting as a point of contact for clients to address any digital management queries or concerns.
  • Keeping abreast with the digital industry.


Client Servicing Executive Requirements:


  • A bachelor's degree in marketing, communication, or a related field.
  • A certification in digital marketing management is preferred.
  • At least three years of experience as a digital account manager or a similar role.
  • Excellent knowledge of digital best practices, marketing strategies, and social media management.
  • Familiarity with social media and digital platforms, such as Twitter, Facebook, Instagram, email marketing, and Google+.
  • Proficiency in digital marketing tools, such as Buffer, HootSuite, and Google Analytics.
  • Good communication and interpersonal skills.
  • Ability to thrive under pressure and work independently in a fast-paced environment.
  • Solid organizational and time management skills.




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