Customer Service Associate
1 month ago
**Job Description for Customer Service Associate -**
Chess Gaja founded by GrandMaster Priyadharshan Kannappan is seeking a passionate and energetic person to join our team as a **Customer Service Associate for our role with a shift timing starting from 2:00 PM to 11:00PM**
**This is an entry level role for freshers with no experience/previous internship experience**
- **This is a generalist role where you will be regularly interacting and coordinating with leads and customers.**_
**What we are looking for**:
- Ability to work independently with limited supervision
- Hunger to Learn new things and technologies
- Communicating with customers, making outbound calls to potential customers, and following up on leads
- Understanding customers' needs and identifying sales opportunities
- Keeping up with product and service information and updates
- Creating and maintaining CRM database of current and potential customers
- Explaining and demonstrating features of products and services
- Researching and qualifying new leads
- Closing sales and achieving sales targets
**You Have**:
- Excellent English communication skills, both verbal and written
- Good organizational skills and the ability to multitask
- Excellent phone and cold calling skills
- Exceptional customer service skills
- Strong listening and sales skills
- Ability to achieve targets
We can train you on all the technical requirements, so don't worry if you have the energy and passion to learn and grow
**Role Details**
**Work Location - Hybrid**
**Working Hours - 6 work days in a week**
**Work Starting time - 2PM to 11PM Wednesday to Monday (Tuesday is weekly day off)**
**Mandatory Language Fluency - English**
**The role has a 3 month probation period at the start before you become full time and during probation you will be in our regular timing shift**
**Job Type - Full Time**
**Salary Range - INR 16,000 to 18,000 **(Our compensation structure will have a yearly retention bonus variable included in it)
**Job Types**: Full-time, Permanent
Pay: ₹16,000.00 - ₹18,000.00 per month
**Benefits**:
- Paid sick time
- Work from home
Schedule:
- Evening shift
- Morning shift
- Weekend availability
Application Question(s):
- Can you bring your own device? (Laptop and Mobile Phone)
- Do you have or have the ability to get Internet connection with an upload and download speed above 50Mbps?
- The shift timing is expected to start at 2PM from Wednesday to Monday (Tuesday is weekly day off), Is that fine with you?
- As the role is hybrid, we want to ensure you can visit our registered office in Madurai as and when required?
**Education**:
- Bachelor's (required)
Work Location: Remote
Expected Start Date: 01/12/2024
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