Associate - Customer Services Na

2 weeks ago


Coimbatore Tamil Nadu, India Avantor Full time

The Opportunity:

Avantor is looking for an associate for entry level position who answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representative or supervisor.

What we’re looking for

Education: Undergraduate, Graduate, Diploma or Equivalent Work Experience required.

Experience: 0-8 years of Customer Service experience preferred.

Preferred Qualifications:- Excellent customer service skills (friendly, courteous and helpful)- Excellent communication skills (grammar, voice, diction)- Strong customer orientation- Ability to evaluate customer needs and respond with appropriate action/delivery.

How you will thrive and create an impactMake changes to or cancel orders/backorders and notify customers as required.- Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.).- Initiate file maintenance for corrections to customer file.- Complete/route appropriate internal documentation to initiate processes to fulfill customer order(s).- Manage order entry database as required to satisfy customer requests. Generate reports from database as per business needs.- Work closely with internal departments and/or manufacturer to assure commitment to customer is met in a timely manner.- Solicit sale of new or additional services.- Handle irate customers in a professional manner.- Obtain customer feedback information and provide timely feedback to company regarding service failures or customer concerns.- Initiating shipment tracers with carriers.- Performs other duties as assigned.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

3rd party non-solicitation policy:


  • Jr Associate

    1 week ago


    Coimbatore, Tamil Nadu, India Avantor Full time

    The Opportunity: Avantor is looking for an associate for entry level position who answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representative or supervisor. What we’re looking for Education: Undergraduate, Graduate, Diploma or...

  • Jr. Associate

    7 days ago


    Coimbatore, Tamil Nadu, India Avantor Full time

    The Opportunity: Avantor is looking for an associate for entry level position who answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives. What we’re looking for Education: Undergraduate, Graduate, Diploma or Equivalent Work...


  • Coimbatore, Tamil Nadu, India Avantor Full time

    The Opportunity: Avantor is looking for an associate who can be part of a multi disciplined team providing high quality customer centric services. The objective would be to source, negotiate and provide assistance to our internal customers. What we’re looking for Education: Minimum of a graduate Degree in any stream. Preferred Qualifications: -...

  • Jr. Associate

    3 weeks ago


    Coimbatore, Tamil Nadu, India Avantor Full time

    **Job Summary**: Entry level position; answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives. MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance) Primary contact with customers by phone concerning orders,...

  • Jr. Associate

    4 days ago


    Coimbatore, Tamil Nadu, India Avantor Full time

    The Opportunity: Avantor is looking for an Associate for Customer Master Data team. He should be part of a multi disciplined team providing high quality customer centric services. The objective would be to source, negotiate and provide assistance to our internal Customers. What we’re looking for Education: Minimum of a graduate Degree in any...

  • Jr. Associate

    1 week ago


    Coimbatore, Tamil Nadu, India Avantor Full time

    The Opportunity: Entry level position; answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representative or supervisor. MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance) Make changes to or cancel orders/backorders and...


  • Coimbatore, Tamil Nadu, India Avantor Full time

    The Opportunity: Avantor is looking for an associate for Procurement NA. He should support the Global Procurement with general and tactical activities of daily purchasing management. What we’re looking for Education: Bachelor’s degree in any discipline. Experience: Minimum 2 years of experience in Procurement, Order Management or any other business...


  • Coimbatore, Tamil Nadu, India Avantor Full time

    **Job Summary**: Intermediate level position; answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives. **UK Customer Service Associate** **ROLE OVERVIEW** The role of a Customer Service Associate is to provide dedicated support...

  • Jr Associate

    7 days ago


    Coimbatore, India Avantor Full time

    The Opportunity: Avantor is looking for an associate for entry level position who answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representative or supervisor. What we’re looking for  Education: Undergraduate, Graduate,...

  • Jr Associate

    1 week ago


    coimbatore, India Avantor Full time

    The Opportunity: Avantor is looking for an associate for entry level position who answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representative or supervisor. What we’re looking for  Education: Undergraduate, Graduate,...


  • Coimbatore, India Avantor Full time

    Job Summary Entry level position; answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representative or supervisor. MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance) Make changes to or cancel orders/backorders and notify...


  • Coimbatore, Tamil Nadu, India Avantor Full time

    Ensuring that all purchase order confirmations are processed on the same day as received. This covers quantity, delivery date and pricing. The primary objective being a complete, accurate and timely set of confirmations in SAP for our customers and customer service. The secondary objective is to free time in the main procurement teams to carry out more...


  • Coimbatore, Tamil Nadu, India Avantor Full time

    Ensuring that all purchase order confirmations are processed on the same day as received. This covers quantity, delivery date and pricing. - The primary objective being a complete, accurate and timely set of confirmations in SAP for our customers and customer service. The secondary objective is to free time in the main procurement teams to carry out more...


  • Coimbatore, Tamil Nadu, India Avantor Full time

    **Job Summary**: The primary job responsibility of an Associate is to ensure the prices are uploaded into the ERP System for defined countries based on the analysis and review based on the pricing policies. **Roles and Responsibility** - Extract pricing information from SAP perform Analysis for Creation and revise prices - Implement and maintain a pricing...


  • Coimbatore, Tamil Nadu, India Viyugam Consultancy Services Full time

    Greetings From Viyugam Consultancy!!! We are Hiring Associate - Customer Quality Designation Associate - Customer Quality Experience 4+ Years Qualification Bachelor degree in Electronic / Mechatronics Salary Based On Profiles Age - 25 to 30 Years Gender -Male Location - Coimbatore **Job Description**:  Handling of customers complains. ...


  • Perungudi, Chennai, Tamil Nadu, India TELSTRA GLOBAL BUSINESS SERVICES Full time

    _**HIRING**_ **Job Title**:Customer Service Associate** **Location**: Perungudi, Chennai, Tamil Nadu **Responsibilities**: - Handle customer queries - Provide product and service knowledge to customers - Record details of complaints - Maintain positive customer relationships **Skills**: - Communication skills **Qualifications**: - H.S. (12th) pass or...


  • Coimbatore, Tamil Nadu, India Aceedutech Full time

    As a **Customer Service Associate** for our IT training course, you will play a crucial role in ensuring exceptional customer experiences and support for our clients enrolled in our IT training programs. Your primary responsibilities will include but are not limited to: Providing Information and Guidance: Act as the first point of contact for prospective and...

  • Jr. Associate

    3 days ago


    Coimbatore, India Avantor Full time

    The Opportunity: Avantor is looking for an Associate for Customer Master Data team. He should be part of a multi disciplined team providing high quality customer centric services. The objective would be to source, negotiate and provide assistance to our internal Customers. What we’re looking for  Education: Minimum of a graduate Degree in any...


  • Coimbatore, Tamil Nadu, India Browse4Jobs Full time

    As a **Customer Service Associate** for our IT training course, you will play a crucial role in ensuring exceptional customer experiences and support for our clients enrolled in our IT training programs. Your primary responsibilities will include but are not limited to: - Providing Information and Guidance: Act as the first point of contact for prospective...


  • Coimbatore, Tamil Nadu, India Avantor Full time

    The Opportunity: Avantor is looking for a dynamic, forward-thinking, and experienced Credit Analyst This role will be a full-time position based out of our Coimbatore office. Credit Analyst is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing...